IT & Data Support Officer
| Dyddiad hysbysebu: | 09 Hydref 2025 |
|---|---|
| Cyflog: | £28,560 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Tachwedd 2025 |
| Lleoliad: | SE11 4TQ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Social Interest Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 290780JCP |
Crynodeb
Job Title: IT and Data Support Officer
Location: Based within Islington (Please note, there is no step free access). You will also work flexibly across multiple services including Elephant and Castle, Havering and central office, as well as some home working might be possible
Salary: £28,560
Shift Pattern: 37.5 hours per week Monday to Friday between 09:00 - 17:00. Flexibility may be required as per requirements of the service/department
About the role
We are looking for an IT and Data Officer to join our central team, working in collaboration with our services which are our Independent Approved Premises (IAP). You will maintain and support our data systems and IT infrastructure across our services, responsible for managing CRM systems and supporting with first line IT queries which could include ticketing requests, troubleshooting, technical issues, and liaising with internal and external partners to ensure consistent and timely data reporting.
You will work across multiple projects to ensure performance metrics are accurately tracked and communicated, proactively identifying and addressing any data or system related issues. You will support with continuous improvement for the service and wider organisation.
About you
We're looking for someone who is passionate about IT and data, able to utilise this within a practical working environment. You will be confident in using various tools and software with transferrable skills. We're looking for someone who understands SIG and what we do as an organisation, with a judgement free mindset, and comfortable working within any of our services, able to build good professional relationships with our staff internally, our residents, and external partners. We look for:
Skills in data input, extraction, and reporting
Skills in online platforms and systems, ideally Power BI, Trello, Inform, and Microsoft Office
Familiarity in externally used systems by Ministry of Justice is highly desirable
Ability to translate and present technical knowledge and information to non-technical teams
Ability to deliver training to staff at all levels in reference to use of systems and develop training videos/materials
Working knowledge of business intelligence/reporting and database
Excellent communication skills and ability to deliver a rounded customer service experience both written and orally, and build effective relationships with others at all levels
Ability to problem solve, use own initiative, and work in a proactive manner
Ability to manage own time and determine priorities with competing tasks and meet deadlines
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Location: Based within Islington (Please note, there is no step free access). You will also work flexibly across multiple services including Elephant and Castle, Havering and central office, as well as some home working might be possible
Salary: £28,560
Shift Pattern: 37.5 hours per week Monday to Friday between 09:00 - 17:00. Flexibility may be required as per requirements of the service/department
About the role
We are looking for an IT and Data Officer to join our central team, working in collaboration with our services which are our Independent Approved Premises (IAP). You will maintain and support our data systems and IT infrastructure across our services, responsible for managing CRM systems and supporting with first line IT queries which could include ticketing requests, troubleshooting, technical issues, and liaising with internal and external partners to ensure consistent and timely data reporting.
You will work across multiple projects to ensure performance metrics are accurately tracked and communicated, proactively identifying and addressing any data or system related issues. You will support with continuous improvement for the service and wider organisation.
About you
We're looking for someone who is passionate about IT and data, able to utilise this within a practical working environment. You will be confident in using various tools and software with transferrable skills. We're looking for someone who understands SIG and what we do as an organisation, with a judgement free mindset, and comfortable working within any of our services, able to build good professional relationships with our staff internally, our residents, and external partners. We look for:
Skills in data input, extraction, and reporting
Skills in online platforms and systems, ideally Power BI, Trello, Inform, and Microsoft Office
Familiarity in externally used systems by Ministry of Justice is highly desirable
Ability to translate and present technical knowledge and information to non-technical teams
Ability to deliver training to staff at all levels in reference to use of systems and develop training videos/materials
Working knowledge of business intelligence/reporting and database
Excellent communication skills and ability to deliver a rounded customer service experience both written and orally, and build effective relationships with others at all levels
Ability to problem solve, use own initiative, and work in a proactive manner
Ability to manage own time and determine priorities with competing tasks and meet deadlines
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.