Helpdesk Manager
| Dyddiad hysbysebu: | 08 Hydref 2025 |
|---|---|
| Cyflog: | £70,000.0 i £90,000.0 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 70-90k, plus benefits |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Tachwedd 2025 |
| Lleoliad: | City of London, London, EC2V 6DN |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4729484_1759925318 |
Crynodeb
If you've led IT support from the front and still enjoy getting your hands dirty, have a look at this great opportunity.
I'm looking for an IT Support Manager to take ownership of day-to-day IT operations for a major private investment firm with circa 2k global employees.
This isn't a policy role. It's hands-on. You'll lead IT from the front: fixing issues, improving systems, and setting the tone for quality support. You'll have a small team around you, but you'll still be taking ownership of escalations, handling VIP support, and keeping things moving.
What you'll be doing:
Run daily IT support operations across multiple European offices.
Act as the senior escalation point for tickets and incidents.
Support executive and VIP users directly, white-glove standard.
Manage ServiceNow queues, SLAs, and day-to-day priorities.
Maintain and improve documentation, processes, and asset tracking.
Manage local vendors and mobile providers.
Lead by example - sleeves rolled up, not hands off.
Tech stack:
Microsoft 365, Azure AD, Intune, Okta, Exchange Online, ServiceNow, Windows + macOS, Zoom, Box.
You'll need:
8-12 years in IT support, in financial or professional services.
A proven record of hands-on technical work, not just team oversight.
Experience managing a small helpdesk or regional support function.
Calm under pressure, service-focused, and confident in supporting senior users.
ITIL aligned mindset and solid fundamentals across modern endpoint tech.
Flexibility for occasional out-of-hours work when needed.
Why it's worth a look:
Small team, big impact.
High standards, low politics.
Space to own it end-to-end and make a visible difference.
If you are a strong fit for the above, call Lorenz at Hays Recruitment on 07863107173 ASAP.
My contact details are also on my LinkedIn profile.
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