Patient Experience Ambassador
| Dyddiad hysbysebu: | 08 Hydref 2025 |
|---|---|
| Cyflog: | £34,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Hydref 2025 |
| Lleoliad: | Colchester, CO4 5JL. |
| Cwmni: | Sodexo Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | SDX/TP/2245345/148904 |
Crynodeb
Patient Experience Ambassador – Full Time (40 hoursper week)
Salary: £34,000 per annum
Locations: Colchester Hospital, Ipswich Hospital, Aldeburgh, Felixstowe, Harwich, and Bluebird Lodge (Ipswich)
Contract:Permanent | 40 hours per week
About the Role
Are you passionateabout improving patient care and driving service excellence?
We’re seeking a dedicated and empathetic Patient ExperienceAmbassador to join our Sodexo Healthcare team, supporting our sites across Colchester Hospital, Ipswich Hospital,Aldeburgh, Felixstowe, Harwich, and Bluebird Lodge (Ipswich).
As the voice of the patient and the face of Sodexo, you’ll act as the vital linkbetween patients, staff, and management — ensuring every service user receivesthe highest standard of care and support. Your role will focus on capturing,analysing, and interpreting patient feedback to drive continuous improvementacross all service areas.
What You’ll Do
- Be a visible presence across wards and departments, gathering feedback from patients, visitors, and staff through face-to-face interaction and digital tools.
- Review and analyse patient feedback and data to identify trends and develop improvement plans.
- Collaborate with Sodexo and NHS Trust colleagues to deliver enhanced patient experience outcomes.
- Provide regular reports on key performance indicators (KPIs) and share insights to drive continuous improvement.
- Support the CARES programme, promoting positive staff behaviours and a culture of care and respect.
- Attend multidisciplinary meetings and share feedback insights with clinical and operational leaders.
- Maintain confidentiality and professionalism at all times, especially when handling sensitive feedback or engaging with patients facing challenges such as language barriers or disabilities.
What We’re Looking For
- A passion for exceptional patient care and service quality.
- Excellent communication, listening, and interpersonal skills with empathy and professionalism.
- Confidence to engage and influence at all levels — from patients to senior leaders.
- Strong analytical skills with the ability to interpret data and turn insights into action.
- Experience working in a complex, people-focused service environment (healthcare experience desirable).
- Proficiency in Microsoft Excel, Word, Outlook, and Teams.
- A proactive, solutions-focused approach and the ability to handle constructive feedback with sensitivity.
What We Offer
- Competitive salary of £34,000 per annum
- 40 hours per weekacross multiple hospital sites
- Opportunities for professional development and progression
- A supportive, values-driven culture where your voice truly matters
- The chance to make a real impact on patient experience and service quality
Why Join Us?
Working at Sodexo isn’t just a job — it’s a chance tomake a difference every day. You'll be part of a supportive team, act withpurpose, and thrive in a role where your work matters. We also offer a range ofbenefits to support you and your loved ones:
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial/legal advice & personal support)
- Free health & wellbeing app with 24/7 virtual GP access
- Discounts on high street brands for you and your family
- Salary finance tools and financial wellbeing resources
- Retirement savings plan and life insurance
- Full training and protective uniform provided.
- Opportunities to gain experience through learning and development.
- Cycle to Work scheme & volunteering opportunities.
- Flexible working and a dynamic team environment
- Competitive pay
Ready to be part of something greater? Apply now andbring your energy, purpose, and passion to Sodexo.
We may close this advert early if we receive a highnumber of applications — so don’t wait!
About Sodexo
AtSodexo, our purpose is to create a better every day for everyone to build abetter life for all. As the global leader in services that improve theQuality of Life, we operate in 55 countries, serving over 100 million consumerseach day through our unique combination of On-Site Food and FM Services,Benefits & Rewards Services and Personal & Home Services.
We arecommitted to being an inclusive employer. We are a forces friendlyemployer.We welcome and encourage applications from people with a diversevariety of experiences, backgrounds, and identities.We encourage ouremployees to get involved with our Employee Networks such as Pride, SodexoParents & Carers, Sodexo Disability, Ability network, So Together,Generations and Origins.
We’re aDisability Confident Leader employer.We’re committed to changingattitudes towards disability, and making sure disabled people have the chanceto fulfil their aspirations.We run a Disability Confident interviewscheme for candidates with disabilities who meet the minimum selection criteriafor the job.
Clickhereto read more about what we do to promote aninclusive culture.
SodexoDisability, Ability network, So Together, Generations and Origins.