Advice Officer – Money
| Dyddiad hysbysebu: | 08 Hydref 2025 |
|---|---|
| Cyflog: | £30,248.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Hydref 2025 |
| Lleoliad: | G40 3QH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Glasgow Council for the Voluntary Sector |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Advice Officer – Money
The post holder will offer support to people in need of money and debt advice who are residing in the communities served by West of Scotland Housing Association. The Advice Worker – Money play an integral role in our offer of support and will be expected to embrace taking a holistic approach to supporting customers.
Salary: £30,248 per annum
Hours: Full Time
Contract: Permanent
Location: Camlachie House, 40 Barrowfield Drive, Glasgow, G40 3QH
Entitlement: 40 days annual leave including public holidays (pro rata from start date). SHAPS pension scheme and maternity / paternity leave
Main Responsibilities
Carry out a comprehensive assessment of individual customers needs, detailing in a coordinated support plan what actions need to be completed to help address issues or difficulties they are facing
Provide information and advice to customers on a wide range of topics and issues
Provide money management, debt and budgeting advice services to people individually and in group settings, including online banking, household bills, understanding financial liability and price comparisons.
Provide advice and information on safe borrowing and savings options as an alternative to high-risk borrowing.
Have a good understanding of the issues facing older people and ways to address these
Have a good understanding and ability to assist customers onto repayment programmes, including negotiating and liaising with creditors on customer’s behalf
Make appropriate referrals to specialist agencies for Protected Trust Deeds, Bankruptcy and the Debt Arrangement Scheme and any other appropriate debt solutions.
Maximise customer income by sourcing and applying for individual grant funding and debt relief funds.
Carry out basic benefit checks/provide entitlement advice through home visits, accessible community settings, digitally, office appointments and telephone enquiries
Manage a high-volume caseload, ensuring that assessment needs of customer and case management files and database are kept up to date.
Be proactive and creative in your approach to communication with customers including telephone, customer app, email, group settings and one to one home visits.
Develop and deliver financial information workshops on topics such as ‘fraud awareness,’ ‘online shopping,’ ‘using apps for convenience,’
Refer customers for income maximisation support to WSHA Welfare Benefits Team
Participate in and support good communication across internal teams.
Provide practical support to customers through the provision of goods such as starter packs, upcycled white goods and furniture and food parcels.
Understand service outcomes and fully contribute to achieving service targets as set in WT Business Plan
Maintain systems and procedures for the delivery, monitoring and evaluation of the Money Advice Service using Advice Pro Case management system and case studies
Contribute towards the production of publicity and training materials on debt, credit or money management for customers and staff at Willowacre Trust & WSHA
Support Willowacre Trust and WSHA to tackle economic inequality
Ensure procedures are followed in relation to PeopleSafe guidelines and lone working policy
Ensure data is managed to timescales and in accordance with the organisation’s policy and GDPR requirements.
Undertake any other reasonable duties as requested by line manager.
The list above is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time as deemed appropriate by the line Manager.
Closing Date: Tuesday 28th October by 12 noon
Interviews will be held at our head office 40 Barrowfield Drive G40 Wednesday 5th November 2025
The post holder will offer support to people in need of money and debt advice who are residing in the communities served by West of Scotland Housing Association. The Advice Worker – Money play an integral role in our offer of support and will be expected to embrace taking a holistic approach to supporting customers.
Salary: £30,248 per annum
Hours: Full Time
Contract: Permanent
Location: Camlachie House, 40 Barrowfield Drive, Glasgow, G40 3QH
Entitlement: 40 days annual leave including public holidays (pro rata from start date). SHAPS pension scheme and maternity / paternity leave
Main Responsibilities
Carry out a comprehensive assessment of individual customers needs, detailing in a coordinated support plan what actions need to be completed to help address issues or difficulties they are facing
Provide information and advice to customers on a wide range of topics and issues
Provide money management, debt and budgeting advice services to people individually and in group settings, including online banking, household bills, understanding financial liability and price comparisons.
Provide advice and information on safe borrowing and savings options as an alternative to high-risk borrowing.
Have a good understanding of the issues facing older people and ways to address these
Have a good understanding and ability to assist customers onto repayment programmes, including negotiating and liaising with creditors on customer’s behalf
Make appropriate referrals to specialist agencies for Protected Trust Deeds, Bankruptcy and the Debt Arrangement Scheme and any other appropriate debt solutions.
Maximise customer income by sourcing and applying for individual grant funding and debt relief funds.
Carry out basic benefit checks/provide entitlement advice through home visits, accessible community settings, digitally, office appointments and telephone enquiries
Manage a high-volume caseload, ensuring that assessment needs of customer and case management files and database are kept up to date.
Be proactive and creative in your approach to communication with customers including telephone, customer app, email, group settings and one to one home visits.
Develop and deliver financial information workshops on topics such as ‘fraud awareness,’ ‘online shopping,’ ‘using apps for convenience,’
Refer customers for income maximisation support to WSHA Welfare Benefits Team
Participate in and support good communication across internal teams.
Provide practical support to customers through the provision of goods such as starter packs, upcycled white goods and furniture and food parcels.
Understand service outcomes and fully contribute to achieving service targets as set in WT Business Plan
Maintain systems and procedures for the delivery, monitoring and evaluation of the Money Advice Service using Advice Pro Case management system and case studies
Contribute towards the production of publicity and training materials on debt, credit or money management for customers and staff at Willowacre Trust & WSHA
Support Willowacre Trust and WSHA to tackle economic inequality
Ensure procedures are followed in relation to PeopleSafe guidelines and lone working policy
Ensure data is managed to timescales and in accordance with the organisation’s policy and GDPR requirements.
Undertake any other reasonable duties as requested by line manager.
The list above is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time as deemed appropriate by the line Manager.
Closing Date: Tuesday 28th October by 12 noon
Interviews will be held at our head office 40 Barrowfield Drive G40 Wednesday 5th November 2025