Operational Leader – Debt Management
| Dyddiad hysbysebu: | 08 Hydref 2025 |
|---|---|
| Cyflog: | £38,772 i £39,621 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | additional Recruitment and Retention Allowance (RRA) annual amount of £743.00 paid monthly pro-rata with salary. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Hydref 2025 |
| Lleoliad: | Stornoway |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 431809/1 |
Crynodeb
As part of the Counter Fraud and Compliance & Debt (CFCD) Directorate you will be at the heart of DWP’s front line operations helping to change people lives and supporting CFCDs purpose of fighting fraud in the welfare system.
As part of our Debt Team, you will have a varied and exciting role involved in reviewing fraud, error and debt within the department. These roles are unique and challenging, with the aim of helping drive down the level of fraud and error within the benefit system.
CFCD Higher Executive Officer (HEO) Operational Leaders support the flexible, effective, personalised delivery of customer service, quality and performance across sites. HEO Operational Leaders inspire colleagues through difficult situations, transform performance and are accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies.
Key Tasks include:
- Directly line manage a team, provide clear, visible and strong leadership and engage with colleagues to drive high performance and quality.
- Create an inclusive team environment, embracing different individual needs, views and ideas, making it clear to all that bullying, harassment and discrimination is unacceptable.
- Work with internal and external stakeholders, encourage collaborative working between teams, build relationships and achieve mutually beneficial outcomes.
- Motivate, develop and encourage teams, undertake regular performance reviews, provide coaching, Learning & Development (L&D) and 1-2-1s to develop skills.
- Identify risks to performance achievement and drive forward continuous improvement.
- Monitor and improve the quality of the face-to-face / telephony and end-to-end customer experience, ensuring that ‘one customer, one service, one business’ becomes a reality within DWP.
- Provide relevant information to colleagues regarding changes to policy, legislation and statutory requirements as appropriate, and identify and implement best practice.
- Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures.
- Use networking and influencing to create, maintain and improve service delivery for all customers.
- Support the identification of priorities and work collaboratively to ensure the delivery of both your and others’ objectives.
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