Care Navigator/Receptionist
| Dyddiad hysbysebu: | 08 Hydref 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Hydref 2025 |
| Lleoliad: | Coventry, CV3 2JF |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A5466-25-0000 |
Crynodeb
Duties and Responsibilities Telephone Duties 1. Dealing with appointment and administration requests using AccuRx template 2. Signposting patients to various NHS and other providers as appropriate 3. Giving out test results in line with surgery policy 4. Dealing with general enquiries by telephone and face to face 5. Taking and recording clinical messages for members of the practice team 6. Taking the initiative when required to instruct patients to call 999 when symptoms fall within the emergency protocol Care Navigator Duties 8. Make refreshments for doctors and other team members, participate in washing up 9. Greeting and directing patients and visitors around the building, ensuring GDPR visitor paperwork is completed and signed in. 10. Making appointments in line with the protocols laid down for the various clinical grades 11. Handing out and processing prescriptions and checking validity of medication and requests 12. Ensure outstanding queries are explained and handed over to next shift, as necessary 13. Respond to needs of Triage Team, Doctors and Nurses during surgery 14. Collect payments from patients for NHS and non-NHS services 15. Deal with general enquiries and complaints via telephone, email, texts and face to face following the SOP. 16. General housekeeping (e.g. dealing with any bodily accidents in the waiting room) maintain notice boards 17. Observe health and safety and infection control guidelines at all times 18. To act as a Chaperone to clinical staff if and when needed (training will be provided). Prescriptions 19. Dealing with requests for repeat prescriptions in line with Dispensing protocol 20. Medication deliveries recording and putting away as per the SOP. Administration 21. Input and extract patient information from Practice computer system (EMIS Web) also using other in-house software systems. 22. Ensure Mandatory training is kept up-to-date. 23. To amend change of addresses on patient record and scanning into patient notes, patient online services, temporary residents 24. To open, scan and code incoming post as required using Docman software 25. To support the admin team with medical records from PCSE to ensure new registrations are complete and correct and to register patients onto the EMIS system accordingly and scan on all paperwork relating to the new patient. 26. To work at both Kenyon Medical Centre sites as a Care Navigator covering all aspects of working front of house. 27. Any other duties as requested commensurate with the grade.