ICC Call Handler - Middlebrook, Bolton
| Dyddiad hysbysebu: | 07 Hydref 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Hydref 2025 |
| Lleoliad: | Bolton, BL6 6PQ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9242-25-0204 |
Crynodeb
This is a vital role where you will start your training as an ICC Call Handler in one of our contact centre areas 999, 111 or Patient Transport Services. In time you will be upskilled across all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of upskilling taking around 9 months to complete, which also includes practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and confident ICC Call Handler.It is recommended that you read the Job Description and Frequently Asked Questions attached to this advert for further details before applying.Full training will be given to the successful candidates. It is a pre-requisite that candidates must successfully complete all stages of the training program, including all examinations. Initial training will be up to 10 weeks, full-time, with no annual leave permitted during this period. This service runs 24/7 365 days a year - A full range of shifts will need to be covered, including bank holidays, public holidays, weekends and include working nights / early hours. Due to the nature of the hours only applicants over the age of 18 can apply for this role. We currently offer full-time positions (37.5 hours per week) but may consider 30+ hours (Although commitment to fulltime training would be required). All training is 10 weeks fulltime. Shifts - Shift patterns / details associated to this job advert, and present in the attached FAQ are examples only. Please note rota patterns are subject to change in line with service delivery and/or business demand, staff will be given adequate notice of any changes.999 / HA Rota's PTS Rota's to be confirmed:As an ICC Call Handler you will work on a relief rota to meet the needs of the service. Full-time (37.5 hours per week) Part-time (30 hours per week) Shifts lengths can vary and could be 7 / 8 /10 or 12hrs Consecutive shifts will usually have similar start times (within a 3-hour window) to support staff wellbeing. You will usually work 2 / 3 out of 4 weekends. You will receive at least 6 weeks notice of your shifts. Rest days will, where possible, be scheduled together. This approach balances service demand and ensures fairness, flexibility, and service coverage while balancing staff wellbeing. . Assessments will take place on either: 31-Oct-25 and or 3-Nov-25 at our Middebrook site and Interviews will be conducted on: W/E 08-Nov-2025 for those who pass the assessment.Candidates will only be invited to one site and will receive one interview and assessment therefore please ensure you apply for the correct location in which you would like to be based. Assessments will need to be passed before the candidates can progress to interview.Upcoming training courses will run on: 05-January-2026 26-January-2026 We have organised some support sessions for those interested in this role to enable better understanding of this role the application and process. To book your place please click the link below to select a date and time you wish to attend:https://forms.office.com/e/inTjFQ1dipAll employment checks will need to be successfully completed and approved 4 weeks before the course start date so your efficient cooperation with the recruitment team is greatly appreciated. By joining NWAS, you will not only have the opportunity to grow your career but also play a crucial role in supporting your community. You will be the first voice someone hears when they need us most.