Healthcare Administrator
| Dyddiad hysbysebu: | 07 Hydref 2025 |
|---|---|
| Cyflog: | £25,396.80 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £25396.80 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Hydref 2025 |
| Lleoliad: | Northampton, NN3 6JA |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | E0325-25-0044 |
Crynodeb
KEY RESPONSIBILITIES Co-ordinate on a daily basis all changes required to clinic schedules. This includes updating RotaMaster, EMMA, clinic reports/overview and liaising with the eRS team. Contacting locums, substantive staff to ensure any gaps in the rota are filled. To manage the set up and utilisation of clinic diaries To book patient appointments, ensuring that clinics are full. To make reminder calls to patients before their appointment is due Ensure that all clinic correspondence is sent out. Printing and franking letters. Ensuring faxes are received by GPs. To act as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate. Maintaining a positive relationship with internal or external staff at every interaction. Maintain a committed approach to continued professional development and clinical governance, including participating in appraisal process, clinical audits and research as required. Action all clinic cancellations accordingly as instructed. Take responsibility for reinstating clinics as necessary and rebooking all patients. Where necessary for training, staffing or other operational purposes, implement changes to clinic start/finish times. Amend slot totals as necessary for restricted/reduced lists. Coordinate the daily, weekly and monthly clinic schedules. Manage capacity and demand to achieve target utilisation whilst analysing and monitoring clinic activity. Identify any under or over capacity and escalate to the service manager. Review waiting times and action accordingly. Have autonomy to identify if additional clinics are required to reduce wait times and escalate this to the Service Manager. In contrast, identify and escalate to Service Manager where there may be too much capacity and where clinics may no longer be required. Balance clinic workload and patient flow to ensure that the maximum number of patients can be seen during sessions without creating problems such as long waits. Take consideration of fluctuating DNA rates and cancellations. Book follow-up appointments at appropriate clinics, wherever possible before the patient leaves the department. Be aware of patients to be booked and manage this list appropriately with consideration of Referral Treatment Times (RTT) and patients due 4 weeks ahead. Consider whether adequate capacity is open to meet this demand. Book new and follow-up appointments for outpatients and theatre, giving patients choice but also adhering to clinical team requirements e.g. correct clinic, length of time for follow up. To raise awareness and liaise with Referral Management Centres (RMC), Health Practices and Opticians providing weekly Indicative Wait Time (IWT) reports iaw NHS Choices, and service updates.