Relationship Development Assistant
| Dyddiad hysbysebu: | 07 Hydref 2025 |
|---|---|
| Cyflog: | £25,010 i £25,864 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Hydref 2025 |
| Lleoliad: | West Bromwich, West Midlands |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | the West Brom |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 001323 |
Crynodeb
Relationship Development Assistant
Salary: £25,010 rising to £25,864 upon successful completion of probation
Hours: 35 hours per week
Contract: Permanent
Location: Hybrid (Office: West Bromwich)
We’re made for each other
At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.
What you’ll be doing:
Providing a service so good that our brokers shout about us.
Be there when our brokers need us in a way which suits them. You’ll mostly be chatting to our brokers on the phone or by email.
Handling queries with confidence whether it’s about our products, services, or anything else they need.
Assisting with payments of proc fees; registering brokers; providing technical MAPS support; and reporting MI.
Supporting the team with allocated tasks, promotional research activity, application escalations and case updates.
Complying with MCOB/FCA/PRA regulatory governance and internal controls and procedures.
Contributing to a specified minimum capture rate on all inbound calls, ensuring adequate call cover is provided during working hours.
Assisting ISSTM and Senior RDA with colleague training.
Maintaining a minimum productivity percentage on the daily IST utilisation report, whilst maintaining low hold, wrap up and personal time.
Assisting Business Development Managers with application escalations and B2B complaints when required.
Registering ARs and DAs accurately and updating internal systems with any network updates for broker leavers, joiners or amendments.
Reviewing manual product switch illustration requests to ensure they are completed accurately by the broker.
What we’re looking for:
Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our brokers.
An infectious team spirit who’s ready to collaborate and share ideas.
A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard regardless of the audience.
Someone who can work under pressure when call volumes are high and set timescales and deadlines for administration tasks to be met.
A customer centric person who holds a genuine interest in brokers and their needs.
Flexibility, there’ll be times when we’ll need you to step up to help your team and other teams, especially during our busy times.
Previous experience delivering great customer service.
Initiative – someone who’s able to assess and initiate things independently.
A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.
You’ll need to be fluent in the Society’s Lending Policy and products.
Experience within a lending environment preferred
Experience in a financial customer service environment is desirable.
Experience of working in a telephone-based Sales and Support Team is desirable.
We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.
We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.
Do it today and click apply! - for more information, please contact Flo Perrins on florence.perrins@westbrom.co.uk
*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*
Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.
Salary: £25,010 rising to £25,864 upon successful completion of probation
Hours: 35 hours per week
Contract: Permanent
Location: Hybrid (Office: West Bromwich)
We’re made for each other
At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.
What you’ll be doing:
Providing a service so good that our brokers shout about us.
Be there when our brokers need us in a way which suits them. You’ll mostly be chatting to our brokers on the phone or by email.
Handling queries with confidence whether it’s about our products, services, or anything else they need.
Assisting with payments of proc fees; registering brokers; providing technical MAPS support; and reporting MI.
Supporting the team with allocated tasks, promotional research activity, application escalations and case updates.
Complying with MCOB/FCA/PRA regulatory governance and internal controls and procedures.
Contributing to a specified minimum capture rate on all inbound calls, ensuring adequate call cover is provided during working hours.
Assisting ISSTM and Senior RDA with colleague training.
Maintaining a minimum productivity percentage on the daily IST utilisation report, whilst maintaining low hold, wrap up and personal time.
Assisting Business Development Managers with application escalations and B2B complaints when required.
Registering ARs and DAs accurately and updating internal systems with any network updates for broker leavers, joiners or amendments.
Reviewing manual product switch illustration requests to ensure they are completed accurately by the broker.
What we’re looking for:
Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our brokers.
An infectious team spirit who’s ready to collaborate and share ideas.
A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard regardless of the audience.
Someone who can work under pressure when call volumes are high and set timescales and deadlines for administration tasks to be met.
A customer centric person who holds a genuine interest in brokers and their needs.
Flexibility, there’ll be times when we’ll need you to step up to help your team and other teams, especially during our busy times.
Previous experience delivering great customer service.
Initiative – someone who’s able to assess and initiate things independently.
A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.
You’ll need to be fluent in the Society’s Lending Policy and products.
Experience within a lending environment preferred
Experience in a financial customer service environment is desirable.
Experience of working in a telephone-based Sales and Support Team is desirable.
We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.
We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.
Do it today and click apply! - for more information, please contact Flo Perrins on florence.perrins@westbrom.co.uk
*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*
Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.
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