Senior User Centered Designer
| Dyddiad hysbysebu: | 06 Hydref 2025 |
|---|---|
| Cyflog: | £60,049 i £70,645 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Hybrid Working |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Hydref 2025 |
| Lleoliad: | Chelmsford, Essex, CM1 1QH |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 4 ddiwrnod yr wythnos |
| Cwmni: | Essex County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | req20764_1759763331 |
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Interviews will be held on 29th and 30th October 2025.
*Experience the best of both worlds with our flexible hybrid working arrangements. Enjoy the freedom to work from home while still benefiting from in-person collaboration at our Chelmsford office, typically around 2 to 3 days per month dependent on business need.
Join a Council Shaping the Future of Public Services
Essex County Council (ECC) is on a bold journey to become one of the most effective, forward-thinking, and financially sustainable councils in the UK by 2030. At the heart of this transformation is a bold commitment to digital innovation and world-class customer service.
In this impactful role, you'll lead the design of services that put users at the heart of everything we do. As a Senior User Centred Designer, you'll champion user needs throughout the design process, using research, insight, and service design expertise to shape digital services that improve outcomes for residents and businesses across Essex. Working as a lead member of a multi-skilled team, you'll bring depth in either service design or user research, with proficiency across both disciplines.
Key Responsibilities:
- Champion user-centred design and research across ECC, promoting awareness and embedding user-first thinking throughout service development.
- Lead design work within multi-disciplinary teams, creating end-to-end digital services that meet user needs, comply with accessibility standards, and support business objectives.
- Collaborate with service areas to scope and shape service design proposals aligned with ECC's strategic aims and financial priorities.
- Use visual tools and storytelling to align stakeholders, communicate complex design concepts, and foster collaborative decision-making.
- Identify and develop reusable service patterns and standards to ensure consistent user experiences and efficient service delivery.
- Select and apply appropriate design methods and tools, ensuring all work is documented and aligned with best practice.
- Oversee planning and facilitation of user research using a range of qualitative and quantitative methods, ensuring ethical standards are upheld.
- Advocate for inclusive design practices and help deliver services that work for all users, regardless of background or ability.
- Contribute to Communities of Practice and support the Head of Design in mentoring and developing multi-skilled design professionals.
The Experience You Will Bring:
- Educated to degree level (RQF Level 6) in design, research, or a related field, or equivalent by experience.
- Strong track record of delivering user-centred design in Agile environments, balancing user needs with organisational priorities.
- Skilled in communicating technical complexity and risk in clear, accessible language to diverse audiences.
- Proficient in prototyping, sketching, testing, and iterative design. Ideally including collaboration with developers on coded prototypes.
- Experienced in using analytics and user insight to guide design decisions and improve service outcomes.
- Proven ability to build and support teams in adopting user-centred design practices within Agile workflows.
- Knowledge of Government Service Standards, Accessibility Regulations, and Information Governance principles.
- Committed to continuous professional development and staying current with emerging delivery methods and technologies.
Why Join ECC?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost.
Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working, excellent development opportunities, and the chance to work with a supportive team that's passionate about what they do, Essex is the ideal place for you.
Ready to help shape the future of public services in Essex?
Apply now and become a key player in ECC's digital transformation journey.
What else do you need to know?
In February 2025, Greater Essex was accepted onto the Government's devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site.
Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.
At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community
If you have queries on this role or require anything further, please email Abbie.Mollison@essex.gov.uk
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