Out of Hours Officer
| Dyddiad hysbysebu: | 06 Hydref 2025 |
|---|---|
| Cyflog: | £32,061 i £36,363 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Excellent Plus Benefits |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Hydref 2025 |
| Lleoliad: | Civic Offices, Portsmouth but may be relocated within the area at the discretion of the city council, PO12BG |
| Cwmni: | Portsmouth City Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | pcc/TP/723/909 |
Crynodeb
As an Out of Hours Officer, you will work exclusively outside of standard office hours on a rota basis, including evenings, nights, weekends, and public holidays. This is a hands-on, mobile role that requires flexibility, independence, and a strong sense of responsibility.
The role is a blend of desk-based and mobile work. You’ll spend a significant portion of your time in the office, answering calls, logging cases, and coordinating responses using multiple IT systems. At the same time, you’ll also be expected to attend properties across the city—responding to emergencies such as alarm activations, welfare checks, cleaning requests, and access issues.
You’ll often work independently, making real-time decisions and problem-solving on the spot. Clear communication is essential. You’ll also be trained to use lifting equipment to assist residents who may have fallen, and you’ll need to be comfortable working in a variety of environments and situations.
This is a varied and rewarding role for someone who thrives on responsibility, adapts quickly to change, and is committed to delivering excellent service, whatever the hour.
Skills:
Your application needs to demonstrate that you:
1. Can work flexibly and reliably outside of standard office hours, including evenings, nights, weekends, and public holidays, as part of a rota-based team.
2. Have excellent customer service skills, with the ability to remain calm and professional under pressure in a fast-paced environment.
3. Are confident working independently, including lone working, and can manage your own workload while prioritising multiple and sometimes competing demands.
4. Have strong problem-solving skills, using sound judgement to assess situations, make decisions, and take appropriate action.
5. Communicate clearly and effectively, both verbally and in writing, to ensure accurate handovers and continuity of service between out-of-hours and in-hours teams.
6. Are adaptable and resilient, able to respond to a wide range of service requests across different environments and adjust quickly to changes in procedures or priorities.
7. Are comfortable working in the community, including visiting residents’ homes, assessing situations on site, and making decisions that support resident safety and wellbeing.
8. Are willing and able to carry out physical aspects of the role (training provided) to assist residents who may have fallen or require mobility support.
9. Have strong IT skills, with experience using databases and spreadsheets to log, track, and analyse information accurately.
10. Have experience in resource coordination, including allocating tasks to contractors or staff and ensuring timely responses to service needs.
11. Hold a full UK driving licence, and are able to travel across Portsmouth and surrounding areas to respond to service demands as required.
12. Can identify and manage risk, ensuring the safety of yourself, colleagues, and residents in all situations.
13. Are able to pass a Basic DBS check, as this role involves working with vulnerable individuals and accessing private residences.
The role is a blend of desk-based and mobile work. You’ll spend a significant portion of your time in the office, answering calls, logging cases, and coordinating responses using multiple IT systems. At the same time, you’ll also be expected to attend properties across the city—responding to emergencies such as alarm activations, welfare checks, cleaning requests, and access issues.
You’ll often work independently, making real-time decisions and problem-solving on the spot. Clear communication is essential. You’ll also be trained to use lifting equipment to assist residents who may have fallen, and you’ll need to be comfortable working in a variety of environments and situations.
This is a varied and rewarding role for someone who thrives on responsibility, adapts quickly to change, and is committed to delivering excellent service, whatever the hour.
Skills:
Your application needs to demonstrate that you:
1. Can work flexibly and reliably outside of standard office hours, including evenings, nights, weekends, and public holidays, as part of a rota-based team.
2. Have excellent customer service skills, with the ability to remain calm and professional under pressure in a fast-paced environment.
3. Are confident working independently, including lone working, and can manage your own workload while prioritising multiple and sometimes competing demands.
4. Have strong problem-solving skills, using sound judgement to assess situations, make decisions, and take appropriate action.
5. Communicate clearly and effectively, both verbally and in writing, to ensure accurate handovers and continuity of service between out-of-hours and in-hours teams.
6. Are adaptable and resilient, able to respond to a wide range of service requests across different environments and adjust quickly to changes in procedures or priorities.
7. Are comfortable working in the community, including visiting residents’ homes, assessing situations on site, and making decisions that support resident safety and wellbeing.
8. Are willing and able to carry out physical aspects of the role (training provided) to assist residents who may have fallen or require mobility support.
9. Have strong IT skills, with experience using databases and spreadsheets to log, track, and analyse information accurately.
10. Have experience in resource coordination, including allocating tasks to contractors or staff and ensuring timely responses to service needs.
11. Hold a full UK driving licence, and are able to travel across Portsmouth and surrounding areas to respond to service demands as required.
12. Can identify and manage risk, ensuring the safety of yourself, colleagues, and residents in all situations.
13. Are able to pass a Basic DBS check, as this role involves working with vulnerable individuals and accessing private residences.