Service Support Manager
| Dyddiad hysbysebu: | 06 Hydref 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Tachwedd 2025 |
| Lleoliad: | PE2 6FT |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 83762 |
Crynodeb
We are looking for a Service Support Manager to build relationships and rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement employee wages daily, alongside deliver adequate Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks.
We are seeking a dedicated and experienced Service Support Manager (Area Manager) to oversee operations within the PE postcode area, specifically within the retail cleaning sector.
Key Responsibilities:
-Manage approximately 65 retail sites, ensuring each is audited quarterly to maintain high standards of cleanliness and compliance.
-Provide operational support across all sites, including regular site visits, HR meetings, and audit reviews (approximately 60% of the role).
-Handle administrative duties such as payroll, HR documentation, and compliance reporting (approximately 40% of the role).
-Ensure adequate weekend cleaning coverage, although the core working hours are Monday to Friday.
Candidate Requirements:
-Proven experience in operations management, preferably within the cleaning or facilities sector.
-Strong organisational and communication skills.
-Ability to work independently and manage a large portfolio of sites.
-Willingness to travel across the PE postcode area.
-Vetting is required, including checks on financial history, criminal record, and employment background.
You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance.
You should have excellent management skills including strong organisation and time management abilities, paired alongside great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met.
The ideal candidate will have a full UK clean drivers license - a company car is provided in this role - and previous management experience in managing soft services/cleaning within facilities management. Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.