Councillor Services Team Leader
| Dyddiad hysbysebu: | 03 Hydref 2025 |
|---|---|
| Cyflog: | £39,152 i £44,075 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Hydref 2025 |
| Lleoliad: | Reading, Berkshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Reading Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We’re looking for a proactive and highly organised Councillor Services Team Leader to lead our dedicated team in providing high-quality executive and administrative support to all Reading Borough Councillors. This is an exciting opportunity to play a key role at the heart of local democracy, supporting the Leader and Deputy Leader of the Council as well as Councillors across all parties.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
We are open to flexible working patterns and can provide a hybrid working environment which utilises the best of both worlds with a mix of office working in central Reading and homeworking according to the needs of the Service.
About the role:
You’ll lead and motivate the Councillor Services team to deliver an excellent, consistent service to all councillors. Acting as the primary contact for the Leader and Deputy Leader, you’ll manage enquiries, correspondence, and scheduling to ensure priorities are met and communication runs smoothly.
You’ll take responsibility for organising and delivering meetings, events, and training, including the annual councillor induction and ongoing development programme. The role also involves supporting key civic occasions such as Mayor Making.
You’ll oversee the team’s performance and budgets, proactively seeking service improvements to ensure efficiency and quality. Providing advice and guidance to councillors and colleagues, you’ll help foster effective relationships and uphold the Member–Officer Protocol while supporting the smooth running of local democratic processes.
About you:
You’ll bring strong organisational and interpersonal skills, a solutions-focused approach, and the ability to thrive in a fast-paced, politically sensitive environment.
You’ll have:
Experience leading a team in a busy administrative or customer service environment.
Excellent communication skills, with the ability to build strong relationships and handle sensitive situations with tact and discretion.
A proven track record in planning, prioritising, and delivering high-quality support to senior leaders.
Confidence in managing budgets, driving service improvements, and balancing competing demands.
At Reading Borough Council, we value collaboration, innovation, and the difference our people make to our community. This role offers a unique opportunity to work at the heart of local government, supporting elected representatives and contributing to the success of Reading.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed.
Our offer:
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
For more information on this position please contact Nayana George, Information Rights Service Manager via email – nayana.george@reading.gov.uk
Closing Date: Sunday 19th October 2025
Interview Date: To be confirmed
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
We are open to flexible working patterns and can provide a hybrid working environment which utilises the best of both worlds with a mix of office working in central Reading and homeworking according to the needs of the Service.
About the role:
You’ll lead and motivate the Councillor Services team to deliver an excellent, consistent service to all councillors. Acting as the primary contact for the Leader and Deputy Leader, you’ll manage enquiries, correspondence, and scheduling to ensure priorities are met and communication runs smoothly.
You’ll take responsibility for organising and delivering meetings, events, and training, including the annual councillor induction and ongoing development programme. The role also involves supporting key civic occasions such as Mayor Making.
You’ll oversee the team’s performance and budgets, proactively seeking service improvements to ensure efficiency and quality. Providing advice and guidance to councillors and colleagues, you’ll help foster effective relationships and uphold the Member–Officer Protocol while supporting the smooth running of local democratic processes.
About you:
You’ll bring strong organisational and interpersonal skills, a solutions-focused approach, and the ability to thrive in a fast-paced, politically sensitive environment.
You’ll have:
Experience leading a team in a busy administrative or customer service environment.
Excellent communication skills, with the ability to build strong relationships and handle sensitive situations with tact and discretion.
A proven track record in planning, prioritising, and delivering high-quality support to senior leaders.
Confidence in managing budgets, driving service improvements, and balancing competing demands.
At Reading Borough Council, we value collaboration, innovation, and the difference our people make to our community. This role offers a unique opportunity to work at the heart of local government, supporting elected representatives and contributing to the success of Reading.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed.
Our offer:
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
For more information on this position please contact Nayana George, Information Rights Service Manager via email – nayana.george@reading.gov.uk
Closing Date: Sunday 19th October 2025
Interview Date: To be confirmed
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