Apprentice IT Service Manager
| Dyddiad hysbysebu: | 03 Hydref 2025 |
|---|---|
| Cyflog: | £32,137 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Hydref 2025 |
| Lleoliad: | M2 3AA |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | 425930/2 |
Crynodeb
Do you want to apply and further develop your IT technical skills in an organisation that makes a difference to UK citizens lives?
Do you want to work in an exciting and highly motivated team, where no two days are the same and where you can help and support the reliability of live services within our IT applications?
If so, we want to hear from you!
DWP Digital build and maintain user-friendly digital services that enable millions of people to access the help, advice and financial support they need.
Whether our users need to claim benefit, get help finding a job, or understand their State Pension, we’re the team designing, developing and delivering the world-class digital services they need.
This is an exciting opportunity to ‘earn as you learn’ and get hands on practice while you study towards a Level 3 qualification. You’ll receive formal learning to develop crucial skills, knowledge and behaviours for your career and be part of a great team. If you wish to find out more about the Digital Support Technician Apprenticeship, please click here
As well as being given 20% off the job training to allow you to complete your apprenticeship within your working hours, you’ll be supported by your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed. There’s a lot to learn and do, so you need to be ready to be proactive, work hard and participate in the many opportunities you’ll be given to showcase your skills.
As part of the role, some travel to the other digital hubs may be required.
Universal Credit - Working Age Services – Product Support Team (This role will be based at the Newcastle Hub)
As part of the Universal Credit Product Support team in Digital Working Age Services, you’ll manage incidents, support users with claim issues, service and process challenges, and policy queries. You will be operating as part of a multi-functional team across multiple services, and you will have the opportunity to gain exposure to a broad range of support functions.
IT Service Operations, Service Design and Transition team (This role will be based at either the Blackpool or Manchester Hub)
- IT Service Design and Transition act as the gateway for IT Operations when introducing new/enhanced IT Services onto the DWP estate. Positioned within Service Design, you will learn what it takes to ensure that services have the right design principles, making them supportable, reliable and provide value to the department.
- You will support in triaging demand into the team, learn the importance of stakeholder engagement and support in ensuring best practice standards are built into IT Service Design processes.
- You will also work closely with the wider Service Transition team as demand flows from Design into Transition.
About the Apprenticeship.
To be eligible for this appointment and the apprenticeship funding, there are a number of eligibility criteria set out by the Education and Skills Funding Agency (ESFA).
Full details can be found at Apprenticeship funding rules - GOV.UK. Candidates should ensure that they can meet these before applying. Some key points are listed below:
- Have the right to live and work in the UK valid for the full 18-month duration of the apprenticeship and associated learning journey.
- Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date or hold some form of exemption see Education and Skills Funding Agency (ESFA) funding rules Annex A. Apprenticeship funding rules 2024 to 2025
- Not be in full-time education or be already undertaking another apprenticeship by the apprenticeship start date.
- If you are 16 or 17 you are required to stay in full-time education or training until you are 18 – commencing this apprenticeship will allow you to meet this requirement.
- You must hold GCSEs in Maths and English at Grade C/4 or above or completed and passed a functional skills test at level 2.
- You must not hold an existing qualification at the same or higher level in a similar subject to the apprenticeship. Eligibility will be confirmed by our nominated training provider.
- You must not already have significant previous work experience covering the knowledge, skills and behaviours demonstrated in the apprenticeship standard identified above. If you have already worked in a similar field, you should consider applying for other vacancies that do not require you to complete the apprenticeship, as too much relevant experience will make you ineligible and we would need to withdraw the offer in these circumstances.
Please list all your qualifications in the qualification section.
Failure to meet any of the eligibility criteria or not listing your qualifications may result in you being withdrawn.
We expect the apprenticeship position to start from January 2026. Please ensure that you are available for this date.
Learning and development
DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you are required to complete an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time. You agree to take this job on the basis that you will be required to undertake a work-based qualification; your failure to participate fully in the professional programme, once appointed, will be a breach of your employment contract.
If DWP decides that it is no longer a requirement for you to undertake and attain a work-based qualification, it will release you from this obligation. Any decision to release you from this obligation will not be a breach of contract by DWP.
Learning Requirements
The DWP is committed to investing in people and developing a professional workforce.
During your apprenticeship you will be asked to produce a portfolio of work demonstrating your learning and use of different techniques.
The Digital Support Technician Apprenticeship is expected to take up to 15 months to complete, however the full learning journey for this role will take up to 18 months. You will be given time out from your role to work on your apprenticeship. You must be committed to seeing through the apprenticeship and completing the qualification within the appropriate time period.
You will be supported by your line manager, skills coach, fellow apprentices, DWP Apprenticeship Team and colleagues across LDD. You will have access to a variety of sources of encouragement to help you succeed. There is a lot to learn and do, so you need to be proactive, work hard and participate in the many opportunities you will be given to showcase your skills.
Please Note - Successful appointments to this role will be subject to completion of the apprenticeship programme. Failure to comply or failure to achieve the required apprenticeship may be dealt with under disciplinary or poor performance procedures and may lead to termination of the employment contract or exceptionally, redeployment into another DWP role.
Please note - If you are applying on a part-time basis, you are required to do a minimum of 30 hours per week as this role combines work and studies.
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