Estate Services Manager
| Dyddiad hysbysebu: | 03 Hydref 2025 |
|---|---|
| Cyflog: | £50,546 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Hydref 2025 |
| Lleoliad: | Across South West London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Richmond Housing Partnership (RHP) |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Connect with what you’ll do:
In your role you’ll:
- Be responsible for identifying, reporting, monitoring and mitigating health and safety concerns and hazards including fire risks
- Ensure communal areas are clean and well maintained
- Manage and motivate a team of Caretakers through regular one to ones, coaching, development and performance reviews.
- Complete risk assessments on activities and tasks carried out by the team, ensuring safety observation inspections are completed and recorded and action taken
- Ensure the team have the appropriate skills, equipment and training to carry out their job role safely
- Complete inspections to ensure that standards are being met, and any risks/repairs are identified and reported
- Manage the ground maintenance contract, ensuring standards are met and landscape areas are safe, aesthetically pleasing and well maintained
- Ensure compliance with fire safety regulations, managing and removing fly tipping and hazardous waste appropriately
- Work closely with local authority and key partners to ensure good quality waste management/recycling are in place
- Manage the day-to-day operations of all estate services contracts including garages, ground maintenance, tree maintenance and planting, window and gutter cleaning
- Take responsibility for the management and maintenance of vehicles
- Contribute to the success of business plans including maintaining high customer engagement and complaint resolution avoiding escalation to the housing ombudsman
- Work collaboratively with other teams and external agencies to address anti social behaviour, non-compliance, service failures and report safeguarding concerns
- Lead and coordinate on community events to raise customer and employee engagement
Connect with how you’ll do it:
We’re looking for someone with experience of:
- Managing a dispersed team that delivers excellent customer engagement
- Contributing towards business success
- Good knowledge of health and safety risk management and working safely
- Leading and driving on improving standards and creating a great environment for people to live, visit and work
It’d blow us away if you had:
- Knowledge of horticulture, cleaning residential and communal areas and maintenance
The key behaviours we expect in the role include:
• Role modelling our values: We know our stuff / We make it happen / We care
• Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
• Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
• The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all
• Prioritising and planning your own and others’ workloads to deliver individual and team objectives to a high standard and on time
• Recognising the need for change, responding positively, and maintaining focus on delivering excellent customer service
• Being confident and assertive in dealing with challenging behaviour and situations
• Meeting the needs of our customers and treating them as individuals
• Motivating your team to be the best they possibly can
In your role you’ll:
- Be responsible for identifying, reporting, monitoring and mitigating health and safety concerns and hazards including fire risks
- Ensure communal areas are clean and well maintained
- Manage and motivate a team of Caretakers through regular one to ones, coaching, development and performance reviews.
- Complete risk assessments on activities and tasks carried out by the team, ensuring safety observation inspections are completed and recorded and action taken
- Ensure the team have the appropriate skills, equipment and training to carry out their job role safely
- Complete inspections to ensure that standards are being met, and any risks/repairs are identified and reported
- Manage the ground maintenance contract, ensuring standards are met and landscape areas are safe, aesthetically pleasing and well maintained
- Ensure compliance with fire safety regulations, managing and removing fly tipping and hazardous waste appropriately
- Work closely with local authority and key partners to ensure good quality waste management/recycling are in place
- Manage the day-to-day operations of all estate services contracts including garages, ground maintenance, tree maintenance and planting, window and gutter cleaning
- Take responsibility for the management and maintenance of vehicles
- Contribute to the success of business plans including maintaining high customer engagement and complaint resolution avoiding escalation to the housing ombudsman
- Work collaboratively with other teams and external agencies to address anti social behaviour, non-compliance, service failures and report safeguarding concerns
- Lead and coordinate on community events to raise customer and employee engagement
Connect with how you’ll do it:
We’re looking for someone with experience of:
- Managing a dispersed team that delivers excellent customer engagement
- Contributing towards business success
- Good knowledge of health and safety risk management and working safely
- Leading and driving on improving standards and creating a great environment for people to live, visit and work
It’d blow us away if you had:
- Knowledge of horticulture, cleaning residential and communal areas and maintenance
The key behaviours we expect in the role include:
• Role modelling our values: We know our stuff / We make it happen / We care
• Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
• Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
• The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all
• Prioritising and planning your own and others’ workloads to deliver individual and team objectives to a high standard and on time
• Recognising the need for change, responding positively, and maintaining focus on delivering excellent customer service
• Being confident and assertive in dealing with challenging behaviour and situations
• Meeting the needs of our customers and treating them as individuals
• Motivating your team to be the best they possibly can