Lead EPR Support Analyst
| Dyddiad hysbysebu: | 02 Hydref 2025 |
|---|---|
| Cyflog: | £47,810.00 i £54,710.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £47810.00 - £54710.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Hydref 2025 |
| Lleoliad: | London, SE6 4RU |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9197-25-0982 |
Crynodeb
The post holder will provide clinical system application level technical support for acute and community end users. The post holder will provide applications support and the development of the EPR including the day to day account management of the EPR account relevant to the specific Trust site. In conjunction with the Systems Team Manager, the post holder is responsible for developing excellent working relationships with both external and internal partners. The post holder will have responsibility for ensuring that Change Control Procedures are followed and the Requests for Change (RFCs), and other documents are kept up to date and RFCs are submitted to the Change Control Board. The post holder is responsible for the technical support of the Acute and Community EPR system, Electronic Bed Management System and Clinical Portals, having overall responsibility for the provision of a comprehensive support service which allows staff to use key systems proficiently and effectively, providing expert specialist advice. The post holder will assist with and support the service redesign workstreams and be responsible for ensuring that systems are changed to meet new requirements and will require the post holder to explain complex technical issue to a wide range of Trust staff. The post holder will negotiate with third party supplier teams on the timing and implementation of system configuration Service Request updates and communicate these to the Trust. The post holder will ensure that system upgrades are successfully implemented, project managing small scale upgrades and acting as the implementation lead for large scale upgrades which are project managed by the IT System Support Manager. The post holder will ensure that implementation plans meet new service requirements. The post holder will manage and action the resolution of incidents, problems and change requests in their own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, policies, procedures and working practices, seeking further advice and information from the Systems Team Manager and Senior integration and solution Architects when necessary. The post holder will manage the escalation and monitoring of incidents and requests reported to external agencies, suppliers and contractors ensuring that appropriate minimum data sets are submitted correctly, and full communication of call progress is maintained in a timely manner. The post holder will assist in the maintenance and continuity of systems and help with specialist technical functions as required.