Customer Service Advisor
| Dyddiad hysbysebu: | 01 Hydref 2025 |
|---|---|
| Cyflog: | £12.21 i £12.91 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Hydref 2025 |
| Lleoliad: | B66 1BY |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Winner Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | DSMETHCS-32653 |
Crynodeb
Do you want to join a company that is recognised as one of the “1000 companies to inspire Britain”?
Winner Recruitment has an excellent opportunity for Multiple Customer service advisors looking to join their prestigious client who has been awarded Service Provider of the Year.
The Customer service advisors is to strengthen our high performing and friendly service team who put our customers at the heart of everything they do.
Your primary responsibility will be to deliver the best customer service to our customers, You will be working as part of a team to deliver the best customer centric service in the industry. To deliver industry leading service to our customers. with their collection and
delivery needs, taking accountability to resolve any issues or complaints in a timely manner
Communication is essential in this role as you will need to build relationships across the business internally and with our customers.
Customer service advisors Job description:
• Deliver exceptional customer service across various channels (phone,
• email, chat).
• Actively listen to customer’s concerns, diagnose issues, and provide
• efficient resolutions.
• Possess a deep understanding of our products and services to answer
• questions accurately.
• Maintain a positive and professional demeanour while fostering strong
• customer relationships.
• Document customer interactions thoroughly and accurately in relevant
• inhouse system/s.
• To proactively identify cases which have had a high number of contacts,
• isolate these and take ownership until the query is resolved.
• To take full ownership on any escalation until final resolution.
• To be the first point of contact for any customer complaints and/or
• callbacks as part of a complaint and/or escalation process.
• To regularly report any key issues or escalations with significant business
• and/or press impacts or trends to the Central Customer Services Management Team.
• To build relationships with other departments in order to effectively deal
• with all queries in a real time manner.
• To achieve all KPIs as set by the Customer Services Management Team
• Work as part of a team to ensure great customer service delivery - every
• time.
• Demonstrate the core values and DNA of the business.
Customer service advisors Requirements:
• Demonstrate the core Client DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
• Excellent communication and interpersonal skills with the ability to establish rapport with a variety of customers and stakeholders at all organisational levels
• Demonstrable experience working within a customer service role
• (ideally within a similar environment).
• IT and Computer literate ideally with exposure to using inhouse systems
• Excellent communication skills both verbal and written is essential.
• Attention to detail with the ability to record data accurately and
• concisely.
• Calm under pressure, and able tomulti-task whilst also thinking outside.
• of the box in order to achieve the best resolution for the customer.
• Ability to analyse customer needs and provide appropriate solutions.
• Ability to work at pace under pressure in a busy team environment.
• Excellent interpersonal skills able to build effective relationship with
• internal and external stakeholders.
• You will have to complete a criminal background check to be successful in this role
Customer service advisors Benefits:
• Monday to Friday, 08:00-18:30 (staggered start times, 8-hour shifts)
• Subsidised hot canteen
• Friendly and approachable WINNER team is available to support your needs or queries
• Ongoing with the view to turn permanent member of the team
• Paid Training
• Weekly pay
• Full training provided
• Free car park
• Free uniform
• Onsite canteen
• Vending machines
If you are interested in this amazing opportunity, apply now to secure your role and one of our friendly team will call be in touch
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Winner Recruitment
Winner Recruitment is acting as an employment business about this vacancy