Patient Services Advisor
| Dyddiad hysbysebu: | 01 Hydref 2025 |
|---|---|
| Cyflog: | £12.21 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.21 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Hydref 2025 |
| Lleoliad: | Wellington, TA21 8BD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1748-25-0009 |
Crynodeb
Reception Front Desk & General Duties A large proportion of your time will be taken assisting patients via the telephone or face to face in an efficient and caring manner To ensure that the telephone service is operating correctly. To be the first point of contact for patients, receiving and directing patients and other visitors appropriately. To present a calm and friendly image to patients. To advise patients of relevant charges to private (non-National Health Service) services, accept payment and issue receipts for same. To make and receive telephone calls as required in a polite and timely manner, and record messages accurately and comprehensively. To deal with enquiries from patients efficiently and courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel. To make appointments and operate the appointments systems as directed by the GP partners Using your judgement and communication skills, to ensure that patients in urgent need are flagged to the Lead GP in a logical and non-disruptive manner or directed to more urgent care where appropriate. To receive requests for repeat prescriptions and ensure that requests are acted upon in accordance with Practice policies and procedures. Enter accurate information on to the computer systems as required. To leave Reception with no unresolved problems for the next shift wherever possible, or ensure unresolved problems are properly handed over to incoming staff To undertake a variety of tasks at the request of Doctors, for example telephoning the laboratory for test results and recording accurately in the patients notes, contacting the patient to request they come in for blood tests or a consultation. To ensure locum staff can access the computer systems, have everything they require for their session and know where to find other things they may need e.g. emergency drugs and resuscitation equipment. Patient Registrations To comply with the Practices Registration procedures To explain practice arrangements and formal requirements to new patients and those seeking temporary registration. To check and ensure that the patient lives within the practice area before accepting a new registration. To process patients change of address (both on computer and paper records) checking that the new address is within the practice area. To inform the relevant team about patients who have moved out of area so they can begin deduction proceedings and advise appropriate organisations that a patient is deceased. Premises and Security To open the premises punctually in the morning and to make all necessary preparations to receive patients. When last on duty in the evening, to ensure that the building is totally secure and if appropriate that internal lights are switched off and the alarm is activated. To ensure that computer prescription paper and prescription pads are securely locked away, and to provide them to GPs when requested. To ensure all computer screens are turned off at the end of each working day in the PSA office/hub. Health & Safety To ensure that the Reception and public waiting areas are clean, neat and safe from hazards to the public at all times, tidying toys and magazines as necessary. To report any incident happening to a member of staff or the public to the Health & Safety Lead Officer or Practice Manager, and to prepare a written report and ensure the person involved is seen by a doctor if necessary. Administration To ensure the maintenance of accurate records in line with practice policy To participate in compiling relevant statistics to meet the requirements of the practice as requested To ensure the appropriate disposal of confidential waste To extract, check, file and tidy medical records as required. To receive incoming post, sort and ensure onward delivery. To prepare outgoing post and record as required. To update patient records kept on computer. To contribute towards the achievement of the Practices targets as required. To use office equipment e.g. fax, photocopier as requested. To ensure that all equipment is in safe working order, and that any malfunctions are reported appropriately Education To support students undertaking work placement at the practice, and new staff as required. Communication & Liaison To participate as a member of the Patient Services Team to provide optimum patient care. To work in a collaborative and co-operative manner with other members of the Practice Team. To participate in team meetings and participate in Practice and external meetings as required. To provide patients with clear and concise information appropriate to their needs. To participate in investigating complaints made by patients relating to the Patient Services Team. To liaise with the Doctors and regarding their appointment schedules. To display posters, leaflets and patient information as appropriate, and update notice boards periodically. To relay messages to appropriate staff including attached staff e.g. District Nurses, Community Nurses, Midwives. Professional Development To have a thorough knowledge of all Practice Procedures. To be responsible for the evaluation of your own work. To participate in Performance Reviews and in developing his/her own objectives. To continue professional development through a variety of strategies including attending study days, lectures, seminars, courses and clinical placements. To undertake further prescribed training as required. General To ensure that the rights, confidentiality and privacy of the patient are observed at all times. To be conversant and comply with the Health & Safety Policy and procedures including fire precautions and procedures for evacuation. To promote equal opportunities for staff and patients in accordance with Practice Policies. To provide cover for colleagues who are absent due to annual leave or sickness as required. This job description is not inflexible. The duties of the post holder may be reviewed and amended from time to time. To carry out any other duties that are within your area of competence and considered relevant to the post.