Duty Controller - Nights
| Dyddiad hysbysebu: | 01 Hydref 2025 |
|---|---|
| Cyflog: | £39,342.16 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | 39342.16 - 39342.16 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Hydref 2025 |
| Lleoliad: | South East London, SE13 6LJ |
| Cwmni: | Vacancy Filler |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | OCT20252802 |
Crynodeb
A fantastic opportunity has arisen for a Head Office Duty Controller, who will develop and lead operational excellence and best practice, optimising our service and value offering to customers to achieve performance targets. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability, customer interaction is significant and excellent relationship management skills are required. Information:Position: Duty ControllerLocation: Head Office - LewishamPay: £39,342.16 per annum + company benefitsHours: 42 hours per weekShifts: NIGHTS ONLY - 4 on 4 off Job Requirements:Experience of working in a Helpdesk environmentSIA License is essentialStrong IT ability - including Excel, Word, OutlookPrevious experience using a CAFM system i.e. TF Cloud, eLogs etc.Excellent written and verbal communication skillsTime Management & Organisational SkillsCourteous, professional manner with a disciplined but calm, vigilant approach.Ability to perform and succeed under pressure.Able to prioritise and organise workloads to meet strict deadlines whilst being consistent and accurate.Responsiveness to requests for serviceBe confident you are able to undertake 100% of all specific dutiesBe flexible as your shift pattern may change due to operational requirements within the control roomCCTV Licence is desirableExperience of managing rosters and scheduling systems is desirable.Experience in using OSINT to report major incidents across the business is desirable.Job Responsibilities:You will be responsible for responding and organising adequate cover for ad hoc customer orientated tasks as well as being responsible for taking ownership and applying prioritised organisation to your workload in accordance with operational requirements.You will be expected to carryout additional reasonable duties in accordance with operational requirements. E.g., attending sites in the event of a shortfall of available officers.Operate a range of remote monitoring, CCTV, & communication facilities contained in the control room.Report any incidents that occur immediately to the Police Incident Control room via a dedicated link, and/or report to other relevant agency and provide support/commentary to the Police and/or other relevant agency.Maintain accurate records of data recordings and events, using incident reporting softwareCommunicate all major incidents to clients and operations team as and when required.Completing the daily occurrence logbook, with all events which take place throughout the shift.Complete manning for any contracts, which require it and send to the relevant personnel.Monitor all HQ response colleagues to ensure they are working.Maintain administration systems to record maintenance operations including contractors used, additional works, performance monitoring and complaints log.Build strong working relationships with external maintenance vendors/contractors.Monitor the helpdesk jobs & provide regular updates to customers on job status through to completion.Utilising the processes and equipment available to produce completed work to each individual customer's specific requirementsBenefits:Health care plan (HSF)Perk Box (HSF) - discounts & offers from cinema tickets to days outCycle to work schemeTailored Site UniformFirst class training allowing you to develop your skillsA view for career developmentLong service & Employee Recognition awardsAnd much more!!A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025.At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.