Welfare Officer / Administrator
| Dyddiad hysbysebu: | 01 Hydref 2025 |
|---|---|
| Cyflog: | £25,000 i £30,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Depending on experience |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Hydref 2025 |
| Lleoliad: | Bishop's Stortford, Hertfordshire, CM22 7TD |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 4729603_1759307759 |
Crynodeb
Welfare Officer - Full-Time (12-Month Contract)
Hybrid working available (2-3 days office-based)
Salary - £25,000 - £30,000 (Depending on experience)
Join a small, dedicated team at a UK-based charity supporting individuals in need through regular and one-off financial grants. As Welfare Officer, you'll be the primary point of contact for over 350 households receiving ongoing support, ensuring annual reviews are completed to maintain their eligibility. You'll also contribute to wider welfare operations, including casework, administration, and volunteer engagement.
Key Responsibilities
- Oversee annual reviews for all regular beneficiaries to ensure continued support.
- Stay informed on UK state benefits legislation (retirement and working age) and provide accurate guidance to beneficiaries. Share updates with the team and assist in sourcing relevant training.
- Maintain detailed and accurate records of beneficiary interactions and grant allocations.
- Prepare reports for one-off grant applications (Samaritan Grants) for bi-monthly committee review.
- Attend bi-monthly committee meetings in London to present casework and support decision-making.
- Process grant payments in line with committee decisions.
- Collaborate with the Welfare & Admin Assistant to ensure beneficiaries receive consistent contact and flag any concerns to management.
- Build and maintain positive relationships with volunteers, external agencies, and welfare contacts.
- Support the creation of beneficiary and volunteer communications (e.g. newsletters, email updates).
- Uphold strict confidentiality and comply with data protection regulations.
- Assist with other departmental tasks and charity-wide initiatives as needed.
- Represent the charity at industry events and trade shows when required.
Person Specification
Essential Skills & Attributes
- Exceptional attention to detail and accuracy in record keeping.
- Solid understanding of the UK state benefits system and how it complements charitable support.
- Strong organisational and problem-solving skills; adaptable to changing priorities.
- Empathetic and professional approach to working with vulnerable individuals and volunteers.
- Ability to assess individual needs with sound judgement and critical thinking.
- Proficient in Microsoft 365; experience with CRM systems preferred.
- Passionate about helping others and making a meaningful impact.
- Excellent written and verbal communication skills, with the ability to tailor tone to different audiences.
- Knowledge of confidentiality and data handling best practices.
Desirable Experience
- Supporting individuals facing health, financial, or mental health challenges.
- Previous work within a charitable or not-for-profit organisation.
Terms & Benefits
- Full-time hours: Monday to Friday, 9:00am - 5:00pm
- 25 days annual leave plus bank holidays
- Additional 3 days leave between Christmas and New Year
- Voluntary pension scheme available after 3-month probation
- Access to a workplace wellbeing platform
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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