Account Director
| Dyddiad hysbysebu: | 01 Hydref 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Hydref 2025 |
| Lleoliad: | ASCN 1ZZ |
| Cwmni: | Mitie |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 83461 |
Crynodeb
Overview and Role Responsibilities
Reporting to our UK-based Operations Director, the Ascension Island Account Director is a substantial and challenging role in a remote and unique location. The successful applicant will be responsible for leading over 150 Mitie colleagues on island and is accountable for ensuring Mitie delivers against its contractual requirements; the contract generates circa £20-25 million revenue per annum through both core FM delivery and capital works. The Account Director is required to lead and inspire our people and our supply-chain in order to deliver exceptional services to our Client, the Defence Infrastructure Organisation (DIO) and our customer, UK Strategic Command.
Ascension Island is one of the four PJOB (Permanent Joint Operating Base) locations, the others being the Falkland Islands, Gibraltar and Cyprus. Mitie currently hold FM contracts in all 4 locations and provide the overall management from a UK based Headquarters that works alongside the UK based client and customer. The successful candidate will form part of Mitie's PJOB Senior Leadership Team and contribute to the overall management of the international business. This is a senior role.
The role is available from Summer 2026.
Key duties of role
-Lead, develop and support our people.
-Lead Mitie's business on Island encompassing:
-Ocean Tanker Ship to Shore Refuelling
-Total Airfield Management and Support Services including:
-Visiting Aircraft Handling Services (VAHS)
-Aircraft Refuelling
-Airfield and Passenger Security
-Military Transport Maintenance, Repairs and Management
-Military Transport Driving Support
-Aircraft Ground Equipment Maintenance, Repairs and Management
-Building, Fabric & Grounds Maintenance
-Mechanical and Electrical Maintenance
-Soft Services including:
-Mess catering, 24/7, 3 meals a day
-Accommodation and Office Cleaning & Laundry Services
-Fire and Rescue Services
-Manage client relationships.
-Deliver the contract within agreed revenue and margin targets.
-Contract management including customer management, service delivery management, performance management, financial management and the monitoring and reporting of these responsibilities.
-Develop and maintain a positive collaborative working relationship with the local client and customer, associated stakeholders, and our supply chain.
-Manage and oversee commercial issues with support from commercial colleagues and other relevant stakeholders.
-Promote Mitie Brand Awareness and enhance company reputation.
-Monitor and report progress against agreed performance indicators with the client, Mitie and the Supply Chain.
-Foresee potential risks and issues with our client and partners and work collaboratively, proactively and positively to mitigate exposures.
-Drive high standards of QHSE across all aspects of delivery.
-Drive continuous improvement in service delivery and customer satisfaction, including supporting the targets on upsell and service enhancements, all reflected in bottom line performance and Net Promoter scores.
Person Specification
-An exceptional person who has experience of leading a sizeable Hard/Total Facilities Management contract along with a programme of additional works services across either the public or private sector in a collaborative fashion. This could be contractor or client side and ideally would be within a Defence context.
-Experience of delivering projects (additional works services) including capital projects in the range £250k-£5m in value.
-The candidate should preferably have previous experience of leading Defence infrastructure contracts (either client or contractor side).
-The Account Director will reside on Ascension Island, which is a remote location, and therefore must be a resilient individual. The candidate ideally would have previous experience of living and working abroad.
-This is a multi-faceted role that requires a commercially astute individual who can lead and inspire our people and supply chain to ensure our culture is one which is wholly supportive of our client and customer.
-The successful candidate will be focussed on cultivating and maintaining collaborative and constructive relationships with a range of internal and external stakeholders across the contract and with other Mitie colleagues.
-You will be a driven, resilient and adaptive leader operating at a comparable level, who has the credibility and passion to drive innovative solutions to enhance Client and customer satisfaction.
Health and Safety responsibilities
-Ensure that the safety and wellbeing of our service users and colleagues is our number 1 priority at all times.
-Follow Group and company policies and procedures at all times.
-Be a proactive HSE leader, including ensuring Hazard Spots are frequently recorded on site and Leadership Audits undertaken regularly.
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
-Use all work equipment and personal PPE properly and in accordance with training received.
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
Information Security
-Ensure compliance with Mitie's information security procedures in all activities.
-Proactively identify and report security risks to your manager.
-Report actual and suspected security incidents;
Job Summary - Mitie Position on Ascension Island
-Location Ascension Island, South Atlantic Ocean (ASCN 1ZZ)
-Employment Type Full-time, accompanied position
-Contract Duration 24 months
-Notice Period 2 months
-Competitive salary, Site allowance, Tour bonus, Management bonus, Gratuity
-80 days leave (excluding weekends), Entitled to Ascension Island Bank Holidays
-Flights provided, 4 leave periods (5 months on, 1 month off)
-Accommodation, married quarter at Georgetown
-Corporate workwear and PPE provided
-Hours per week 47.5 hours
-Must obtain MoD basic level security clearance, Ascension Island Government eVisa, Medical and dental fitness certification
Reporting to our UK-based Operations Director, the Ascension Island Account Director is a substantial and challenging role in a remote and unique location. The successful applicant will be responsible for leading over 150 Mitie colleagues on island and is accountable for ensuring Mitie delivers against its contractual requirements; the contract generates circa £20-25 million revenue per annum through both core FM delivery and capital works. The Account Director is required to lead and inspire our people and our supply-chain in order to deliver exceptional services to our Client, the Defence Infrastructure Organisation (DIO) and our customer, UK Strategic Command.
Ascension Island is one of the four PJOB (Permanent Joint Operating Base) locations, the others being the Falkland Islands, Gibraltar and Cyprus. Mitie currently hold FM contracts in all 4 locations and provide the overall management from a UK based Headquarters that works alongside the UK based client and customer. The successful candidate will form part of Mitie's PJOB Senior Leadership Team and contribute to the overall management of the international business. This is a senior role.
The role is available from Summer 2026.
Key duties of role
-Lead, develop and support our people.
-Lead Mitie's business on Island encompassing:
-Ocean Tanker Ship to Shore Refuelling
-Total Airfield Management and Support Services including:
-Visiting Aircraft Handling Services (VAHS)
-Aircraft Refuelling
-Airfield and Passenger Security
-Military Transport Maintenance, Repairs and Management
-Military Transport Driving Support
-Aircraft Ground Equipment Maintenance, Repairs and Management
-Building, Fabric & Grounds Maintenance
-Mechanical and Electrical Maintenance
-Soft Services including:
-Mess catering, 24/7, 3 meals a day
-Accommodation and Office Cleaning & Laundry Services
-Fire and Rescue Services
-Manage client relationships.
-Deliver the contract within agreed revenue and margin targets.
-Contract management including customer management, service delivery management, performance management, financial management and the monitoring and reporting of these responsibilities.
-Develop and maintain a positive collaborative working relationship with the local client and customer, associated stakeholders, and our supply chain.
-Manage and oversee commercial issues with support from commercial colleagues and other relevant stakeholders.
-Promote Mitie Brand Awareness and enhance company reputation.
-Monitor and report progress against agreed performance indicators with the client, Mitie and the Supply Chain.
-Foresee potential risks and issues with our client and partners and work collaboratively, proactively and positively to mitigate exposures.
-Drive high standards of QHSE across all aspects of delivery.
-Drive continuous improvement in service delivery and customer satisfaction, including supporting the targets on upsell and service enhancements, all reflected in bottom line performance and Net Promoter scores.
Person Specification
-An exceptional person who has experience of leading a sizeable Hard/Total Facilities Management contract along with a programme of additional works services across either the public or private sector in a collaborative fashion. This could be contractor or client side and ideally would be within a Defence context.
-Experience of delivering projects (additional works services) including capital projects in the range £250k-£5m in value.
-The candidate should preferably have previous experience of leading Defence infrastructure contracts (either client or contractor side).
-The Account Director will reside on Ascension Island, which is a remote location, and therefore must be a resilient individual. The candidate ideally would have previous experience of living and working abroad.
-This is a multi-faceted role that requires a commercially astute individual who can lead and inspire our people and supply chain to ensure our culture is one which is wholly supportive of our client and customer.
-The successful candidate will be focussed on cultivating and maintaining collaborative and constructive relationships with a range of internal and external stakeholders across the contract and with other Mitie colleagues.
-You will be a driven, resilient and adaptive leader operating at a comparable level, who has the credibility and passion to drive innovative solutions to enhance Client and customer satisfaction.
Health and Safety responsibilities
-Ensure that the safety and wellbeing of our service users and colleagues is our number 1 priority at all times.
-Follow Group and company policies and procedures at all times.
-Be a proactive HSE leader, including ensuring Hazard Spots are frequently recorded on site and Leadership Audits undertaken regularly.
-Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
-Use all work equipment and personal PPE properly and in accordance with training received.
-Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
Information Security
-Ensure compliance with Mitie's information security procedures in all activities.
-Proactively identify and report security risks to your manager.
-Report actual and suspected security incidents;
Job Summary - Mitie Position on Ascension Island
-Location Ascension Island, South Atlantic Ocean (ASCN 1ZZ)
-Employment Type Full-time, accompanied position
-Contract Duration 24 months
-Notice Period 2 months
-Competitive salary, Site allowance, Tour bonus, Management bonus, Gratuity
-80 days leave (excluding weekends), Entitled to Ascension Island Bank Holidays
-Flights provided, 4 leave periods (5 months on, 1 month off)
-Accommodation, married quarter at Georgetown
-Corporate workwear and PPE provided
-Hours per week 47.5 hours
-Must obtain MoD basic level security clearance, Ascension Island Government eVisa, Medical and dental fitness certification