Complaints Investigator Officer
| Dyddiad hysbysebu: | 29 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Hydref 2025 |
| Lleoliad: | Bury, BL9 0SW |
| Cwmni: | inploi |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 75746237 |
Crynodeb
About the role
There is an exciting opportunity working within Bury Housing Service Complaints Team.
We are looking for a Complaints Investigator Officer who ideally has experience within Social Housing.
This is a full time post working a 37 hour week based around the usual business working week. May on occasion be required to work outside normal office hours to attend evening meetings. There is a requirement to work at least 2 days from the office.
The role is responsible for delivering a professional complaints service in line with the Housing Ombudsman Code of Practice. The role involves investigating complaints thoroughly and collaboratively, ensuring responses are fair, transparent, and customer-focused. The officer will use tenant feedback to drive service improvements and ensure compliance with regulatory standards. You will support responses to SARs, FOIs, and elected member enquiries, while providing internal advice, training, and promoting learning from complaints. You will demonstrate confidence in using systems and show a strong understanding of data collection. You will need to complete all mandatory training and any other relevant post related training.
About Bury
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.
Please note we are unable to support with sponsorship at this time.
As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way
Benefits of working for Bury Council
To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.
If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.
Next steps
For an informal chat about the role please call Mrs Claire Rogan on 0161 686 8047
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