Westcall Supervisor | Berkshire Healthcare NHS Foundation Trust

Dyddiad hysbysebu:	29 Medi 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£28,860 - £31,671 per annum (incl of HCAS)
Oriau:	Rhan Amser
Dyddiad cau:	29 Hydref 2025
Lleoliad:	Wokingham, RG41 2RE
Cwmni:	Berkshire Healthcare NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7512885/371-CHS1099

Crynodeb

Westcall, the GP out of hours service for Berkshire West is looking formotivated and driven individualsto join ourteaminaBand 4 Supervisor positions.


The successful applicantswill be based atWokingham Community Hospital. You willtake the lead role of an out of hours referral team. Duties include operational leadership and supervision of the call handling/despatchingteamwhile on an operational shift,operational support to theWestcallOut of HoursGPService,pro-active work force distribution and risk reporting,training of new and existing staff, carrying outregular performance audits,annual appraisal,performanceand touchpointmeetings, inductions for new staff, senior team meetings.The post requires exceptional team leadership skills,previousexperience of leading acall centreteamin ahealthcare environment,despatchingexperienceand extensive knowledge of the Adastrasystemand RIO patient management systemto the level of being able to train others in its use.


We are recruitinginto multiple poststotalling36 hours a weekdue to theworkingpatternsrequiredof evenings,nightsand weekends.

Please be aware that all positions are during the out of hours period – evenings,nightsand weekends only


The post holders will also be expected to work Christmas days, Boxing days and other bank holidays which are our busiest periods.


• Induct,trainand assess trainee members of the operational staff on electronic and telephone systems. Ensure that members of staff are aware of and familiar with relevant clinical standards and operational procedures and protocols. Participate in auditing operational staff.Carrying outperformance management of a designated teamincluding touchpoint meetingand sharing learning.

• Answer incoming calls in a courteous,helpfuland professional mannerrepresentingtheinitialcontact with the service. Ensure that patients’ contact details are entered accurately onto the system databases.
• Receiving incoming referrals to the Berkshire Integrated Hub and collect supporting information from the referrer, patientand otheragencies.Tomonitorthe Berkshire Integrated hub mailbox for incoming referrals.Toensure incoming referrals are processedin a timely mannerto meet service requirements and are referred onto theappropriate service,ensuring all supporting documentation is completed and referred on.
• Efficient and accuraterecording of data on the Adastra and RIO electronic patient management systems including details of clinical symptoms, relevant past medicalhistoryand medication where appropriate




Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites



The “must haves” for you to be considered for this role: 

• Knowledge of theAdastrapatient databasesystem.

• Able todemonstrateexcellentteam leadershipand line managementskills.

• Experience of working in a primary care setting, preferably in an Out of Hours GP Service.

• Able to lead an operational teameffectivelyand efficientlywhenunder pressure

• The ability toco-ordinateand distribute workload to ensure that the Service’s required operational and performance targets are met.

• Apatient-centricattitudeand a willingness to work flexibly in line with the needs of the service.


For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Monday 6 Oct 2025

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