Digital Business Support Officer | South London and Maudsley NHS Foundation Trust

Dyddiad hysbysebu:	29 Medi 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£46,419 - £55,046 per annum inclusive of HCAS
Oriau:	Llawn Amser
Dyddiad cau:	29 Hydref 2025
Lleoliad:	London, SE5 8AB
Cwmni:	South London and Maudsley NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7464923/334-NCL-7464923-TA

Crynodeb

The post holder will act as the Digital Business Support officer/Analyst to the Chief Digital Information Officer (CDIO), providing secretarial and administrative support. The role will provide high level diary support for the Chief Digital Information Officer and Chief Privacy and Assurance Officer, within a forward-thinking, transformational Digital Services Department.

To assist the CDIO and the Chief Privacy and Assurance officer to develop and maintain the operational management of the Digital Services.

Ensuring that appropriate systems are in place for the smooth delivery of service across Digital.

To be a key resource to the CDIO and other members of the Senior Management Team where appropriate in delivery of key performance targets set by the Care Quality Commission (CQC).

To provide Business Management support for Digital services whilst managing own workload and acting independently with the aim of maintaining an efficient standard of service with a high level of confidentiality, in accordance with the requirements of the Service.

Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.



Key Responsibilities:

To provide a comprehensive, high quality and confidential business management service to the Chief Digital Information Officer and Chief Privacy and Assurance officer.

The post holder will be responsible for the provision of an efficient and effective administrative service that enables their CDIO to support the delivery of high-quality patient care.

The post holder will need to acquire and utilise a wide, in-depth knowledge of their directorate priorities and work with senior leaders to achieve the delivery of complex multi-agency priorities.

To be proactive in organising and prioritising workload, working on own initiative in the absence of the CDIO.

To establish and use effective administrative working protocols and practices with the ability to continually improve systems.

To provide proficient administrative support, using appropriate software packages, working to timescales and to very high standards of accuracy.

To plan and organise complex multi-agency meetings, undertaking research as required.

Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8amto 6pm,giving you the very best of good work life balance.

Digital Services (DS) are committed to providing digitised IT & services, building networks which connect devices, objects, processes and people. Our cross-functional DS teams’ approach/model is to continuously develop and deliver automated systems, with optimised processes adding value, by supporting and giving staff back time by releasing them from manual frequently undertaken and repeatable processes.

About our location:

The Digital Services team are based across various sites:

Maudsley Hospital (headquarters)

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.



St Pauls

St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.



Bethlem Royal Hospital

Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.





Key Responsibilities:

1. To provide a comprehensive, high quality and confidential business management service to the Chief Digital Information Officer and Chief Privacy and Assurance officer.

2. The post holder will be responsible for the provision of an efficient and effective administrative service that enables their CDIO to support the delivery of high-quality patient care.

3. The post holder will need to acquire and utilise a wide, in-depth knowledge of their directorate priorities and work with senior leaders to achieve the delivery of complex multi-agency priorities.

4. To be proactive in organising and prioritising workload, working on own initiative in the absence of the CDIO.

5. To establish and use effective administrative working protocols and practices with the ability to continually improve systems.

6. To provide proficient administrative support, using appropriate software packages, working to timescales and to very high standards of accuracy.

7. To plan and organise complex multi-agency meetings, undertaking research as required.

8. To screen and distribute all mail (including emails), drawing attention to urgent issues, drafting and sending without reference, response to routine correspondence.

9. To produce and communicate a range of complex and often sensitive information to support the directorate service planning, improvement and change.

1. To manage appropriately and in a confidential manner all telephone and personal enquiries, providing an accurate record and follow-up action.

11. To ensure the establishment and maintenance of appropriate databases and staff records; completing sickness/absence returns for the Directorate, maintaining annual leave records and alerting the CIO of any potential cover arrangements required.

12. To develop and maintain all webpages relating to the CDIO and their directorate ensuring they are updated regularly.

13. To review Board Committees and Executive Management Committee agendas and assist with the production of papers to ensure they are submitted in time.

Project and Business Support

1. To manage designated business support and project tasks as required by the CDIO and Business Lead.

2. Contribution to development of overall programme management plans to support the co-ordination of programme and project activity

3. Support the development of business cases/funding applications as required – these may be for internal or external stakeholders

4. Provide support to Senior Management Team to help them to develop, implement and monitor projects and resolve issues and ensure all project documentation is organised and maintained to a good standard

5. Carry out simple analyses of clinical/project data, including presenting data in a variety of formats

6. Develop and maintain accurate and up-to-date reporting systems, including scorecards and checkpoint reports, updated regularly for performance reporting, and identify and escalate concerns about performance. This should include recommendations for improvement to systems as appropriate

7. Assist with qualitative and quantitative evidence collection, analytical input and collation of relevant information/data for papers and reports

8. Undertake such duties and responsibilities as may be assigned from time to time and may reasonably be associated with the normal level of duties of the post.

9. To provide project support to the directorate, booking appropriate venues, speakers and hospitality, working to deadlines and project planning associated administrative tasks.

Meetings

The post holder will be responsible for supporting the Digital Board committees and such meetings that fall within the responsibility of their CDIO and Chief Privacy and Assurance officer - Duties include:

1. To format, collate and distribute papers in advance of meetings by use of electronic systems (Email, TEAMs etc).

2. To draft agendas, matters arising and papers undertaking research as required.

3. To attend meetings of the committees within the directorate, take minutes/Actions of proceedings and circulate as appropriate.

4. To liaise with the meeting Chair to distribute minutes and ensure that any appropriate actions are followed up and reported to the next meeting.

5. To devise and implement a forward planning function to ensure agenda items of the Board committees are addressed in an appropriate timely manner which includes production and management of annual work plans for each committee.

6. To ensure appropriate meetings rooms, refreshments and equipment are booked in readiness for each meeting.

7. To maintain a list of attendances at Board committees and associated meetings.

People Management

1. Provide specialist training, advice, and support on own role/responsibilities where necessary.

2. Support training and induction of new staff.

3. Support and co-ordinate the recruitment process within Digital Services including submission of approvals, adverts and interview dates.

4. Lead on the Healthroster process and co-ordination for the Directorate including being a super user


This advert closes on Monday 13 Oct 2025