Team Leader - Reception
| Dyddiad hysbysebu: | 29 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Hydref 2025 |
| Lleoliad: | Leeds, LS12 1HU |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2159-25-0000 |
Crynodeb
Team Leader responsibilities Overseeing the workforce requirements for reception ensuring reception is always covered in a planned and future focused way. Communicate rotas to the team in advance with as much notice of change as is reasonably practicable. Supervise the Reception team to ensure all staff are aware of Best Practice to enable the team to carry out their duties and responsibilities to support other staff members, patients and GPs. Responsible for ensuring Standard Operating Procedures are up to date for the Reception team Working with the IT and Practice Administrator to ensure the team receive training on systems and IT processes. Coordinate the team to ensure they have the time and appropriate conditions to carry out their additional administrative duties. Work with the team to maintain an organised work environment Dealing with patient queries that have been escalated from Reception team Monitor incoming calls via Redcentric software and ensure appropriate receptionist cover meets demand. Manage any patient recorded hold messages through the Redcentric portal Receptionist responsibilities Greet patients and visitors to the practice Book in, amend and cancel patient appointment inline with practice appointments procedures ensuring optimum efficiency of the appointment system. Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary Receive and record requests for home visits, assessing urgency in accordance with the Practices protocols. Respond and/or redirect all patient and visitor requests accordingly Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed. Advise patients of relevant charges for private services, accept payment. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions. Ensure correspondence, reports, results etc. are filed electronically in correct patient record Ensure reception and waiting areas are kept neat and tidy Answering incoming telephone calls, taking messages and redirecting calls appropriately. Opening and locking up the building when required Check emails on a daily basis. Operating the Clinical system as per training and direction provided Dealing with tasks from GPs Carry out any reasonable requests in the course of your day to support the Practice