Patient Administrator
| Dyddiad hysbysebu: | 29 Medi 2025 |
|---|---|
| Cyflog: | £29,651.00 i £31,312.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £29651.00 - £31312.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Hydref 2025 |
| Lleoliad: | Sidcup, DA14 6LT |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9213-25-0983 |
Crynodeb
1. Communication and Patient Liaison Communicate clearly, effectively, and compassionately with the multidisciplinary team, patients and their families, visitors, or carers, in line with the Trusts values. Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients. Resolve simple queries, using judgment to determine when to refer the caller to a member of the clinical team. Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required. Participate in the reception rota, checking patients in and completing end-of-day processes. Receive and respond to patient email queries, monitoring, managing, and triaging emails. Also manage physical post and the In-Basket. Escalate complex queries, providing reassurance, an expected response time, and further contact details as appropriate. Send no-contact letters, ad hoc letters, and other correspondence as directed by senior staff. 2. Coordinating Patient Care Responsible for booking patients appointments, diagnostics, and procedures throughout their patient pathway. Correspond with patients, practices, and internal staff. Conduct reminder calls to patients, rearranging appointments where necessary to prevent non-attendance. Manage patient correspondence via text reminder services. Ensure all patients are accurately recorded on the waiting list in the Epic system and escalate any issues to the appropriate team member. Access appointment booking systems for all routine pre-operative assessments, diagnostics, and their associated outcomes. Check onward orders on the Epic system daily, ensuring appointments are added within the required timescales, escalating appropriately if required. Send correspondence to patients, GPs, or others involved in patient care in a timely manner. Process and register referrals, booking all outpatient appointments and procedures within Epic. Organise additional services for patients as required, such as interpreters and transport. Collate required patient information at the request of clinical teams. 3. Supporting Clinical Teams Monitor clinical staff inboxes and flag high-priority correspondence. Monitor the In-Basket function for internal correspondence. Monitor relevant work queues relating to the service. Book patients in line with clinical diaries as per local processes. Attend meetings when required. 4. Data Management, Data Quality, and Systems Responsibilities Access information in Epic and accurately input and edit data as required. Record and capture patient information appropriately and in line with Standard Operating Procedures. Ensure patient demographics are correct by checking with the patient at every encounter, highlighting any duplicate records and escalating to the supervisor. Support patients to successfully register on the MyChart App and signpost them to the existing Helpdesk for assistance. Support data quality workstreams and work queues where appropriate. Analyse, collate, and provide data to support management in service development projects. 5. Personal Development Support national audits and collect data as required in relevant meetings, enabling the Trust to identify and improve treatment in patient cohorts. Identify and suggest improvements to the patient care pathway and/or the patient pathway tracking process. Actively engage in the appraisal process and in Continuous Professional Development opportunities in line with set objectives. 6. General Responsibilities Carry out general office duties such as photocopying, scanning, and filing. Handle incoming and outgoing mail in a timely manner. Ensure office protocols are adhered to, for example, telephone answering times and voicemail or mailbox cover. Maintain adequate stock levels, reporting low stock levels to the supervisor. Report any faults with equipment or the environment promptly and to the relevant department as appropriate. Work flexibly to cover all administrative areas as requested by the supervisor, including covering colleagues or periods of absence where appropriate and within the scope of capabilities. Assist volunteers in the department. Assist with the induction and orientation of new staff in the department, showing colleagues how to complete tasks associated with the role.