SPOA Call Advisor | Dorset HealthCare University NHS Foundation Trust
| Dyddiad hysbysebu: | 29 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £12,468 - £13,299 p.a. |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 29 Hydref 2025 |
| Lleoliad: | St Leonards, BH24 2AD |
| Cwmni: | Dorset HealthCare University NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7512064/152-C18325A |
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Dorset Integrated Urgent Care Services (DIUCS) provides a streamlined urgent care pathway across the county, to help Health Care professionals access the advice or treatment they need more quickly and make better use of local NHS resources.
This service operates 365 days of the year and as such the post holder will be expected to work a variety of shifts including evenings, weekends and public holidays. The service operates between the hours of 07:00 to 23:00.
The Spoa call advisors are the first point of contact for the service user and provide a consistently safe, responsive and patient-focused service to those requiring assistance and information from Urgent Care Services within Dorset.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check
Receive requests for assistance, treatment or care. The requests may be from healthcare practitioners or other professionals.
Answering the calls in an efficient and courteous manner using organisational standards and protocols. This will involve completing referral forms via SystmOne
Take detailed and thorough information from the referring Health care professional using set templates and checking capacity of services required to ensure callers receive the most appropriate care provided by the most appropriate service.
Ensure the timely assessment, questioning and accurate recording of all referred patients requiring urgent assistance.
Receive contacts by telephone, and other means, from healthcare professionals requesting medical referral assistance and advice. To assess risk and patients’ needs through the application of set referral forms, in order to refer to appropriate services or Clinical Advisors where appropriate and to record all information in an accurate, timely and secure manner.
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net
This advert closes on Monday 13 Oct 2025