Helpdesk & Reactive Co-ordinator

Dyddiad hysbysebu:	26 Medi 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	26500 - 28500
Oriau:	Llawn Amser
Dyddiad cau:	26 Hydref 2025
Lleoliad:	Worcester , Worcestershire, Worcester
Cwmni:	EQUANS
Math o swydd:	Parhaol
Cyfeirnod swydd:	876554642

Crynodeb

Job descriptionEquans is looking for a Helpdesk & Reactive Co-ordinator to join our team based at Worcestershire Royal Hospital on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package. The Helpdesk & Reactive Co-ordinator carries out the role according to onsite processes and procedures. The position ensures that EQUANs are able to meet contractual obligations whilst simultaneously providing an excellent service to our customers. You will make up part of the Management Team which contributes to the effective and operation of the Administration Service that is conducive for the delivery of Healthcare. The Helpdesk & Reactive Co-ordinator must be able to deal with customers and clients at all levels. The post holder must have effective communication skills to liaise with the customer and be able to work well under pressure. What will you deliver? Take and log Helpdesk Calls on a rota basis between the hours of 08:00 – 17:00 Monday to Friday. Working week 1 08:00 – 16:30 week 2 08:30 – 17:00. 40 hour contract.Assigning Reactive tasks to Engineers or sub-contractors.Logging Trust Audits and assigning to Engineers.Logging jobs that come through via email on a daily basis.Monitoring reactive jobs on a daily basis ensuring first responses are met.Assist in the ongoing management of the Maximo CAFM system ensuring it is up to date and correct at all times.Support chase through and completion of outstanding jobs, ensuring notes are up to date and first responses are met including sub-contractors.Ensuring compliance of all works documentation.Lead the outstanding works sessions (where required) with the Technical Service Managers & ensure all workflow is chased & completed within contractual timescales.Contribute to company & contract plan by meeting own performance objectives.Responsible for Data & trend analysis as required, using research & forecasting technique to ensure continuous improvement. Recording Trust Works jobs undertaken on site and ensuring that, outside of those hours included in the contract, additional works undertaken by the site team are captured and recharged accordingly.Interface with Senior Managers and Directors within EQUANs.Carry out other reasonable duties within capability. What can we offer you? On offer is a competitive salary and benefit package, which includes; 24 days annual leave (+ public holidays).Life Cover equivalent to 1.5 times annual salary.Employee discount shopping schemes on major brands and retailers.Gym membership discounts.Cycle to work scheme.Holiday purchase scheme.2 corporate social responsibility days per year.Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.Attractive Employee Referral Rewards Scheme.Access to our growing employee networks.24/7 Employee Assistance Program and access to mental wellbeing app. Who are you? Awareness of Confidentiality.Demonstrate good team working.Comprehensive Administrative experience in a busy office environment.Sound organisational/co-ordination skills.Good interpersonal skills & telephone manner.Proficient use of Microsoft Office applications including Word, Excel and Outlook.Flexible approach to working.Reliable.Facilities Management experience - Desirable.NHS/Hospital experience - Desirable.Expertise in statistical analysis, report production, Maximo 7.5 - Desirable. This role includes a Basic DBS check therefore ability to pass is essential. Who are we? In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group. Our ambition At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus. We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.