Operational Support Officer-35 hours per week in Cheshire West, Temp 12 months - Drivers only
| Dyddiad hysbysebu: | 25 Medi 2025 |
|---|---|
| Cyflog: | £29,096 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Hydref 2025 |
| Lleoliad: | Chester, Cheshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Alternative Futures Group |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | ID:1319 |
Crynodeb
Job Purpose
As an experienced practitioner, the job holder will support the Team Leader for a complex service through the provision of supervisory, advisory and administrative support to ensure that a high quality, compliant, person centred approach is maintained at all times.
The key objectives of this role are to:
To promote the principles of person-centred approaches in all areas of operation to the staff team as directed by the Team Leader
To provide advice, guidance and support to members of the staff team to drive best practice; compliance to policy, regulations and CQC Standards; and to encourage the appropriate use of AFG systems and processes.
To support the Team Leader with ensuring the service delivery meets the required quality standards, and to evidence quality service delivery.
To Act up during the Team Leaders annual leave and to seek any additional support/ advice from the Area Manager
Dimensions
The post holder has no direct reports, however will hold Supervisory responsibility for a designated staff team under the leadership of the Team Leader.
Key Result Areas
Support the development, update and review of care plans for the attention of the Team Leader that outline the care and support individuals need.
To actively engage in the assessment, planning, monitoring and reviewing of individuals support as directed by the Team Leader. This will include the identification of any new goals and outcomes and implementing plans to address these.
To celebrate the success of the people we support, through the sharing of stories across the team and organisation. The post holder will support the team in achieving butterfly moments with the people supported
To actively participate in the transition of people into service.
To promote best practice across the staff team through the provision of advice, support and mentoring. This will include the provision of learning and guidance on relevant process, policy, legislation, regulations or own practitioner experience.
Support the delivery of any service / team improvement plans developed by the Team Leader – this may include embedding new processes, new systems or promoting digital engagement across the team.
To drive the importance of quality record keeping within the staff team, and providing guidance / coaching / feedback to staff to ensure that the records they make are of a high quality and in line with current policy guidelines.
Supporting the Team Leader in addressing any identified risks and putting control measures in place.
To support the Team Leader with 1:1 discussions with members of the staff team, and in monitoring the delivery of personal objectives or development plans as part of their My Performance Review
To observe staff interactions with the people we support and to mentor staff in person centred approaches by both working alongside them and in supervisory discussions.
To complete reflective discussions from any key themes and record on employee notes.
To support the planning and administration of staff rotas within PeoplePlanner as directed by the Team Leader and in line with Policy / Procedure
To support the induction and development of new staff to the service. This will include supporting colleagues through the Care Certificate and associated training
To support the Team Leader in the management of staff absence which will include updating SelectHR, early home contacts, and non-complex return to work interviews/plans.
To report any safeguarding concerns to external agencies in the absence of the Team Leader
Please only apply if you meet the below requirements:
Essential Criteria
Experience:
Experience of person centred planning and review
Experience of supporting people with learning disabilities and mental health needs
Experience of undertaking staff supervisions / support
Experience of using IT systems in the management of service and people
Skills & Knowledge
Seasoned practitioner in person centred principles and practices
Ability to assess, plan and monitor care and support to achieve individual outcomes
Ability to engage with service users and their families and carers, to develop positive and trusting relationships
Excellent communications skills, both written and verbal
Knowledge and understanding of the needs of people with mental health or learning disabilities and be familiar with the current views and best practice.
The ability to use person centred tools to develop individuals and teams
Ability to apply policy and procedure in a way that results in quality outcomes for people
Ability to demonstrate initiative, self motivation and resourcefulness
Effective resource management
Ability to use ICT for information, performance reporting and communication
Knowledge of equality and anti-discriminatory practices
Excellent time manager who has the ability to plan and prioritise a complex workload.
Qualifications / Training
NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period.
Training in Person centred practices (planning, review, team development)
As an experienced practitioner, the job holder will support the Team Leader for a complex service through the provision of supervisory, advisory and administrative support to ensure that a high quality, compliant, person centred approach is maintained at all times.
The key objectives of this role are to:
To promote the principles of person-centred approaches in all areas of operation to the staff team as directed by the Team Leader
To provide advice, guidance and support to members of the staff team to drive best practice; compliance to policy, regulations and CQC Standards; and to encourage the appropriate use of AFG systems and processes.
To support the Team Leader with ensuring the service delivery meets the required quality standards, and to evidence quality service delivery.
To Act up during the Team Leaders annual leave and to seek any additional support/ advice from the Area Manager
Dimensions
The post holder has no direct reports, however will hold Supervisory responsibility for a designated staff team under the leadership of the Team Leader.
Key Result Areas
Support the development, update and review of care plans for the attention of the Team Leader that outline the care and support individuals need.
To actively engage in the assessment, planning, monitoring and reviewing of individuals support as directed by the Team Leader. This will include the identification of any new goals and outcomes and implementing plans to address these.
To celebrate the success of the people we support, through the sharing of stories across the team and organisation. The post holder will support the team in achieving butterfly moments with the people supported
To actively participate in the transition of people into service.
To promote best practice across the staff team through the provision of advice, support and mentoring. This will include the provision of learning and guidance on relevant process, policy, legislation, regulations or own practitioner experience.
Support the delivery of any service / team improvement plans developed by the Team Leader – this may include embedding new processes, new systems or promoting digital engagement across the team.
To drive the importance of quality record keeping within the staff team, and providing guidance / coaching / feedback to staff to ensure that the records they make are of a high quality and in line with current policy guidelines.
Supporting the Team Leader in addressing any identified risks and putting control measures in place.
To support the Team Leader with 1:1 discussions with members of the staff team, and in monitoring the delivery of personal objectives or development plans as part of their My Performance Review
To observe staff interactions with the people we support and to mentor staff in person centred approaches by both working alongside them and in supervisory discussions.
To complete reflective discussions from any key themes and record on employee notes.
To support the planning and administration of staff rotas within PeoplePlanner as directed by the Team Leader and in line with Policy / Procedure
To support the induction and development of new staff to the service. This will include supporting colleagues through the Care Certificate and associated training
To support the Team Leader in the management of staff absence which will include updating SelectHR, early home contacts, and non-complex return to work interviews/plans.
To report any safeguarding concerns to external agencies in the absence of the Team Leader
Please only apply if you meet the below requirements:
Essential Criteria
Experience:
Experience of person centred planning and review
Experience of supporting people with learning disabilities and mental health needs
Experience of undertaking staff supervisions / support
Experience of using IT systems in the management of service and people
Skills & Knowledge
Seasoned practitioner in person centred principles and practices
Ability to assess, plan and monitor care and support to achieve individual outcomes
Ability to engage with service users and their families and carers, to develop positive and trusting relationships
Excellent communications skills, both written and verbal
Knowledge and understanding of the needs of people with mental health or learning disabilities and be familiar with the current views and best practice.
The ability to use person centred tools to develop individuals and teams
Ability to apply policy and procedure in a way that results in quality outcomes for people
Ability to demonstrate initiative, self motivation and resourcefulness
Effective resource management
Ability to use ICT for information, performance reporting and communication
Knowledge of equality and anti-discriminatory practices
Excellent time manager who has the ability to plan and prioritise a complex workload.
Qualifications / Training
NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period.
Training in Person centred practices (planning, review, team development)
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.