Outpatient Bookings Officer | Frimley Health NHS Foundation Trust
| Dyddiad hysbysebu: | 23 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £26,240 - £27,928 per annum including HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Hydref 2025 |
| Lleoliad: | Ascot, SL5 7GB |
| Cwmni: | Frimley Health NHS Foundation Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 7469581/151-JLM533 |
Crynodeb
This is a 12-month fixed-term contract (37.5 hours per week). The post holder will be responsible for booking outpatient appointments across the Trust’s sites, supporting both new and existing appointment systems through implementation and ongoing monitoring. The role contributes to achieving Trust targets while ensuring the smooth and efficient running of outpatient services. A key aspect of the position is delivering excellent customer service to patients, as well as providing professional support to internal and external staff.
• To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
• To deal with patients in a polite and respectful manner complying with their requests where possible.
• To support the Trust in delivering NHS targets.
• To respond in a timely fashion to all administrative duties within the team.
• To support the implementation of all new IT and patient administration systems.
• Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
• To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
• To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.
This advert closes on Tuesday 30 Sep 2025