Community Support Worker - Career Graded - CSC
| Dyddiad hysbysebu: | 25 Medi 2025 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 25 Hydref 2025 |
| Lleoliad: | Leicester, LE3 8RA |
| Cwmni: | Leicestershire County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 5818 |
Crynodeb
Organisation: Leicestershire County Council
Work Location: County Hall
Worker Category: Hybrid, office-based up to 2 days per week
Salary: £28,605 - £31,029 Grade 8, £32,070 - £34,359 Grade 9, per annum (pro rata for part-time)
Working Hours: 24 hours per week
Contract Type: Permanent
Closing Date: 8/10/2025
Are you looking for a rewarding career where you can make a difference to the lives of adults in Leicestershire? Are you passionate about promoting independence?
About the Role
An opportunity has arisen within the Adult Social Care Customer Service Centre for a permanent Community Support Worker.
The role is part-time and involves guiding Social Care Advisors within our Customer Service Centre to work in a person-centred, strengths-based way with the people who contact our service.
This role will be to coach, mentor, develop and support a team of Social Care Advisors, enabling them to achieve and exceed the vision, goals, targets and strategic objectives of the department and Council
Our Social Care Advisors,( SCA’s) are the first point of contact for all internal and external queries and you will a play a crucial role in advising, guiding, and supporting the SCA’s.
You will support them as they handle a high volume and variety of complex and emotive adult social care enquiries via inbound and outbound telephone calls and emails. If an enquiry is complex this may require you to take over and deal with the situation until it is resolved.
Complex referrals also come in to our customer service centre though other channels and are directly allocated to Community Support Workers due to the level of risk and urgency, and therefore you will also have your own direct work allocated as required.
You will be required to manage your caseload of queries until resolution which may involve providing the required information yourself, signposting to relevant services, or a referral to the appropriate Council service. When you identify that an individual may be at risk, you will quickly capture and escalate the necessary information for further action.
You will initially be based at County Hall in Glenfield however after training, you will move to a combination of office and home working.
As a Grade 8 Trainee Community Support Worker you will be in your first CSW role and will be expected to develop experience, knowledge and skills, complete their Learning and Induction Programme and undertake your duties with support and supervision.
As a Grade 9 Community Support Worker you will be expected to have sufficient experience, knowledge and skills to manage your workload under supervision, to deliver a high quality, person centred, accountable statutory social care. This includes demonstrating competency undertaking Care and Support Assessments, Mental Capacity Assessments and making Best Interest decisions.
As a Community Support Worker, there are further opportunities to develop your career in Adult Social Care at Leicestershire County Council, such as the opportunity to apply to undertake a Social Work Apprenticeship, Occupational Therapy Apprenticeship and routes in leadership roles.
Please click here to see the CSW career progression plan.
A DBS enhanced check for a regulated activity is required for this post.
You will require a valid full driving licence or access to a vehicle for this position.
About You
To apply for the CSW post, you must:
- Hold a Level 2 in Maths and English.
- Have relevant experience of working with adults in a social care setting and of working with other agencies within a fieldwork environment.
- Understand the need to undertake need and risk assessments and the issues/needs that adults and their families/carers may have.
- Have a good understanding of social care organisations and their roles and responsibilities as part of the wider community and voluntary sector.
- Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
- Be able to recognise the limits of own accountability and responsibility, and to seek appropriate support and advice when required.
- Be able to manage a caseload and work to clear objectives.
We would also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Cassandra Corbett – Team Leader CSC
Telephone 0116 305 9128
Email cassandra.corbett@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.org.uk/support
By applying for this post, you agree to our Terms and Conditions.
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