Clerical Officer (Housing Management)
| Dyddiad hysbysebu: | 25 Medi 2025 |
|---|---|
| Cyflog: | £22,994 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Hydref 2025 |
| Lleoliad: | Clydebank, West Dunbartonshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Clydebank Housing Association Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Main objectives of the post
To efficiently carry out clerical tasks within the Association’s Housing Services Department as agreed with the Housing Services Manager and/or Head of Housing Services.
In keeping with EVH grading guidelines, this post will:
• Involve routine office skills and activities
• Organisation of some of own workload under supervision
• Collating information for senior staff
• Provide information to customers
• Follow pre-defined policies and procedures
2. Accountability
The Clerical Assistant will be directly responsible to the Housing Services Manager and thereafter, the Head of Housing Services, Chief Executive and Management Committee. Day to day supervision will be from the Housing or Maintenance Officers or Assistants.
3. Duties
Reception
Provide ad-hoc reception cover.
Greet customers and direct them appropriately.
Assisting customers directly with enquiries where possible.
Use of reception IT and telephone systems.
Process mail.
Carry out assigned clerical duties.
Housing Services
Keep accurate housing database records
Report any IT problems to the supervising officer
Administration of the housing list, including entering/updating application forms and carrying out reviews
Keep filing systems accurate and tidy
Give general housing advice and assistance to customers in relation to the housing list
Administration of customer satisfaction databases for Housing Services functions
Monitor office supplies for the section.
Monitor supplies of paperwork for relevant Housing Services functions.
Assist during busy periods with the sign up of new tenancies
Assist customers where required to complete housing forms
Accompany other housing services staff on visits as required
Take rent payments
Post rents to customer accounts and ensure associated information is in order and correctly stored
Housekeeping and Health & Safety
• Follow CHA Health and Safety policies and procedures in relation to role
• Participate in any required H&S training
Servicing of meetings
• On occasion, help set up meeting room and take notes at meetings
• Ensure meeting room returned to tidy operational function after any meeting
Training
• Actively look at training opportunities in relation to own role and agree attendance with supervisor or manager
• Attend relevant training
General
• Carry out any other relevant duties as directed by the Housing Services Manager, Head of Housing Services or Chief Executive. Any duties will be within EVH grading guidelines for this post.
To efficiently carry out clerical tasks within the Association’s Housing Services Department as agreed with the Housing Services Manager and/or Head of Housing Services.
In keeping with EVH grading guidelines, this post will:
• Involve routine office skills and activities
• Organisation of some of own workload under supervision
• Collating information for senior staff
• Provide information to customers
• Follow pre-defined policies and procedures
2. Accountability
The Clerical Assistant will be directly responsible to the Housing Services Manager and thereafter, the Head of Housing Services, Chief Executive and Management Committee. Day to day supervision will be from the Housing or Maintenance Officers or Assistants.
3. Duties
Reception
Provide ad-hoc reception cover.
Greet customers and direct them appropriately.
Assisting customers directly with enquiries where possible.
Use of reception IT and telephone systems.
Process mail.
Carry out assigned clerical duties.
Housing Services
Keep accurate housing database records
Report any IT problems to the supervising officer
Administration of the housing list, including entering/updating application forms and carrying out reviews
Keep filing systems accurate and tidy
Give general housing advice and assistance to customers in relation to the housing list
Administration of customer satisfaction databases for Housing Services functions
Monitor office supplies for the section.
Monitor supplies of paperwork for relevant Housing Services functions.
Assist during busy periods with the sign up of new tenancies
Assist customers where required to complete housing forms
Accompany other housing services staff on visits as required
Take rent payments
Post rents to customer accounts and ensure associated information is in order and correctly stored
Housekeeping and Health & Safety
• Follow CHA Health and Safety policies and procedures in relation to role
• Participate in any required H&S training
Servicing of meetings
• On occasion, help set up meeting room and take notes at meetings
• Ensure meeting room returned to tidy operational function after any meeting
Training
• Actively look at training opportunities in relation to own role and agree attendance with supervisor or manager
• Attend relevant training
General
• Carry out any other relevant duties as directed by the Housing Services Manager, Head of Housing Services or Chief Executive. Any duties will be within EVH grading guidelines for this post.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.