Desktop Support Analyst
| Dyddiad hysbysebu: | 25 Medi 2025 |
|---|---|
| Cyflog: | £27,485.00 i £30,162.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27485.00 - £30162.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Hydref 2025 |
| Lleoliad: | Bradford, BD9 6RJ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9389-25-0836 |
Crynodeb
1. To Install, configure PCs printers and other related hardware by using script based solutions. 2. Prioritise conflicting deadlines to meet all the ICT Support KPIs ,OLAs and SLAs 3. Use the knowledge base to resolve incidents 4. Identify gaps in the knowledge base and liaise with the team leader to add scripts 5. Cover for the IT Service Desk during periods of annual and sick leave 6. Meet end user expectations in relation to fix and quality measures 7. Ensure allocated faults are updated and liaise with third party suppliers where necessary; keeping the helpdesk analysts informed at each stage. 8. Responsible for the safe use of equipment. 9. Communicate with external companies who provide software and hardware systems to help maintain effective provision of service. 10. To assist in ensuring that systems comply with relevant legislation with regard to data protection, computer misuse and software licensing. 11. To develop good and effective working relationships with colleagues within the Department, within the Directorate and within the Trust as a whole. 12. To participate in technical and non-technical training as required, to keep abreast of new technology and to develop the technical skills required to progress as technology advances