Referrals Administrator | Sussex Community NHS Foundation Trust
| Dyddiad hysbysebu: | 25 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,937 - £26,598 Per Annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Hydref 2025 |
| Lleoliad: | Worthing / Horsham, BN11 1RY |
| Cwmni: | Sussex Community NHS Foundation Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 7500148/150-MM2037-PC-A |
Crynodeb
Are you someone who has great people and interpersonal skills? Are you looking for a role where you can make a difference every day? Do you have a good eye for detail? At NHS West Sussex Talking Therapies - Long Term Conditions we are looking for a full-time Team Administrator to join our team on a 12-month fixed-term contract. Working days are Monday to Friday and the role is office based, 9.00 to 5.00 with occasional 8.00 to 4.00. The role will require some travel between the Worthing and Horsham offices. Some flexibility can be given around permanent office base, i.e. Worthing or Horsham.
This is a busy, pressured but rewarding role. The successful candidate will need to be computer literate, able to demonstrate excellent organisational and communication skills. You will often be the first person a patient will have contact with when referring into our service, so a background working in a customer service or a patient facing role would be ideal.
Working in our friendly admin team, you’ll be in regular contact with our clinicians and their patients who are in need of support with the emotional demands of living with a long term health condition. You’ll also be engaged in service development for administrative processes helping to maximise efficiency and ensure good patient experience and practice.
You will be primarily responsible for registering patient referrals into the service- referrals are received online, via telephone or via other health professionals. You will be booking appointments onto our patient database, dealing with patient enquiries and supporting our wider clinical teams.
We're looking for a team player who can help us provide an effective and robust administrative service; to be able to work unsupervised and prioritise workload on a day to day basis, demonstrating initiative and flexibility liaising with other team members to ensure continuity of service. Competent and accurate IT skills, including the use of Microsoft packages, are a must, as is a pleasant telephone manner and the ability to work to tight deadlines, remaining calm under pressure.
We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.
Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.
Why work for us?
• Positive 2023 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast
Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.
We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.
This post may close early if sufficient applications are received.
The main priority of this position is to work as part of the Administrative Team and manage patient referrals into the service while providing comprehensive administrative support to the wider clinical and management team. Referrals will be made via telephone and online directly by patients and health care professionals. You will need to answer calls and respond to patient needs in a timely manner whilst ensuring accurate recording of patient information onto our patient database.
Excellent communication skills are essential to deal with a wide variety of patient queries and needs. The post holder must be able to document clear and accurate records that reflect information provided during the referral and screening process. This is a busy office working environment with varied daily tasks. It is therefore essential to possess the ability to prioritise and multi-task the competing demands of patients and colleagues alike.
Further career and development opportunities may be available. Please refer to the job description for more information.
This advert closes on Sunday 5 Oct 2025