Assistant Manager
| Dyddiad hysbysebu: | 25 Medi 2025 |
|---|---|
| Cyflog: | £12.82 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Hydref 2025 |
| Lleoliad: | Wellingborough, Northamptonshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Heart of England Society |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 9649 GLECO |
Crynodeb
To manage the effective operation of the Glenvale Park coffee store in accordance with Bewiched policies and procedures. Ensure delivery of exceptional customer service and to be the ‘go-to’ coffee store within the community. You will coordinate and develop the team to maintain consistently great customer service and deliver a first-class food and beverage offer, working to Bewiched working practices.
You will be a positive role model to the team, ensuring high standards are upheld in the Store
Team Management •
To be a role model, motivating and engaging the team to promote an inclusive and positive working atmosphere and driving an atmosphere of celebrating success. • Develop the Team’s performance to promote high potential baristas and supervisors and manage poor performance and sickness effectively. • Ensure the team are delivering brand standard products consistently. • Responsible for all recruitment, training and onboarding of new baristas and supervisors. • Train and develop baristas and supervisors by coaching and being a role model.
Customer Service & Community •
Deliver consistently outstanding customer service following the Bewiched ‘Big 5’. • Produce brand standard, handcrafted coffee consistently by following Bewiched working practices. • Maintain and develop knowledge of coffee and other relevant products.
Store Standards •
Responsible for opening and closing the store, ensuring temperature, food, hygiene, cleaning, and audit checks are done. • Maintain a clean working environment and have excellent hygiene standards. • Conduct daily and weekly cleaning tasks. • Due diligence temperature, food, and hygiene checks. • Follow all health and safety guidelines.
Financial & Commercial • Open and close the store, conducting all relevant checks, cash up and audit procedures. • Regularly conduct stock checks and date checks on products as well as ordering stock. • Drive sales by upselling and increasing average spend by delivering outstanding service. • Keep your skill set up to date by participating in all mandatory training and eLearning courses
You will be a positive role model to the team, ensuring high standards are upheld in the Store
Team Management •
To be a role model, motivating and engaging the team to promote an inclusive and positive working atmosphere and driving an atmosphere of celebrating success. • Develop the Team’s performance to promote high potential baristas and supervisors and manage poor performance and sickness effectively. • Ensure the team are delivering brand standard products consistently. • Responsible for all recruitment, training and onboarding of new baristas and supervisors. • Train and develop baristas and supervisors by coaching and being a role model.
Customer Service & Community •
Deliver consistently outstanding customer service following the Bewiched ‘Big 5’. • Produce brand standard, handcrafted coffee consistently by following Bewiched working practices. • Maintain and develop knowledge of coffee and other relevant products.
Store Standards •
Responsible for opening and closing the store, ensuring temperature, food, hygiene, cleaning, and audit checks are done. • Maintain a clean working environment and have excellent hygiene standards. • Conduct daily and weekly cleaning tasks. • Due diligence temperature, food, and hygiene checks. • Follow all health and safety guidelines.
Financial & Commercial • Open and close the store, conducting all relevant checks, cash up and audit procedures. • Regularly conduct stock checks and date checks on products as well as ordering stock. • Drive sales by upselling and increasing average spend by delivering outstanding service. • Keep your skill set up to date by participating in all mandatory training and eLearning courses