Customer Service Advisor
| Dyddiad hysbysebu: | 25 Medi 2025 |
|---|---|
| Cyflog: | £25,396.80 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Hydref 2025 |
| Lleoliad: | Preston, Lancashire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Trinity College London |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Contract: Permanent, full-time
Location: Preston (hybrid)
Closing Date: 16 October 2025
About the role
Our Customer Service Advisors are the first point of contact for candidates using Trinity College London's Secure English Language Testing (SELT) facilities and products. You will be providing support and guidance through the entire candidate journey in line with Trinity’s policies and regulatory requirements.
The role will support all candidates with queries relating to their exam booking and completing necessary actions to amend their details. This will include cross-checking data and recording appropriate actions for colleagues to follow. You will also be able to confidently respond to queries regarding pricing and exam content to prospective candidates. It is imperative that in the role of Customer Service Advisor you provide a friendly and welcoming service at all times.
Customer Service Advisors work closely with the Team Leader and management to feedback any issues or complaints, helping to enhance the services offered and raise any relevant training needs.
The hours of work will be 40 hours per week, worked over 5 days during the hours of 08:00 and 20:00 on Mondays-Fridays, and between 08:00 to 17:30 on Saturdays and Sundays. Therefore, please be aware that regular weekend work will be required.
About You
This role requires someone with impeccable professionalism even during challenging situations, and be able to work under pressure whilst retaining a level of detail and accuracy. You’ll succeed in this role by delivering a first-class service to your team and applying previous administrative and customer support experience. Proficiency in Microsoft Office Packages is also integral.
If you have a strong work ethic and a passion for customer service, this will be the right role for you!
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here.
Location: Preston (hybrid)
Closing Date: 16 October 2025
About the role
Our Customer Service Advisors are the first point of contact for candidates using Trinity College London's Secure English Language Testing (SELT) facilities and products. You will be providing support and guidance through the entire candidate journey in line with Trinity’s policies and regulatory requirements.
The role will support all candidates with queries relating to their exam booking and completing necessary actions to amend their details. This will include cross-checking data and recording appropriate actions for colleagues to follow. You will also be able to confidently respond to queries regarding pricing and exam content to prospective candidates. It is imperative that in the role of Customer Service Advisor you provide a friendly and welcoming service at all times.
Customer Service Advisors work closely with the Team Leader and management to feedback any issues or complaints, helping to enhance the services offered and raise any relevant training needs.
The hours of work will be 40 hours per week, worked over 5 days during the hours of 08:00 and 20:00 on Mondays-Fridays, and between 08:00 to 17:30 on Saturdays and Sundays. Therefore, please be aware that regular weekend work will be required.
About You
This role requires someone with impeccable professionalism even during challenging situations, and be able to work under pressure whilst retaining a level of detail and accuracy. You’ll succeed in this role by delivering a first-class service to your team and applying previous administrative and customer support experience. Proficiency in Microsoft Office Packages is also integral.
If you have a strong work ethic and a passion for customer service, this will be the right role for you!
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here.
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