Temp Reservations Agent - flexible hours - £13.00ph
| Dyddiad hysbysebu: | 24 Medi 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Hydref 2025 |
| Lleoliad: | Colmore Row, Birmingham, B3 2FE |
| Cwmni: | De Vere |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1388236162 |
Crynodeb
We have an exciting and rare opportunity to join our Reservations team in a flexible working capacity in a temporary role - up to 24hours per week over 3 days.
You will be assisting guests on the phone whilst they are making bookings for the hotel and providing them with a warm and welcoming experience and anticipating their every need.
You will be a strong communicator and able to engage with our guests to provide them with a seamless booking procedure and set the tone for the experience they will receive when they stay with us.
What you will do
• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• You will process all reservation requests, changes, and cancellations received by phone, fax, or mail in a timely manner.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to guests. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Generating sales among client accounts, including up-selling and cross-selling.
• Dealing with large bookings and group bookings, issuing with quotes, contracts and attending show-round and client meetings to close sales
• Deliver effective communication between the office, reception, housekeeping, accounts and operations teams ensuring successful delivery of all requests and requirements
• Ensure all guests and company information are stored and managed in safe and confidential manner, ensuring is shared only on a need to know basis
Ideal candidate
• Previous experience as a Reservations Agent in a 4/5* Hotel
• Experience using Opera
• Customer focus and exceptional guest service levels
• Experience in the Birmingham City Centre market is highly desirable
• Ability to drive sales and upsell
• Pro-active attitude
• Remarkable written and verbal communication skills
• Personality, flair and the ability to communicate and collaborate effectively at all levels
• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.