Telephonist

Dyddiad hysbysebu:	24 Medi 2025
Cyflog:	£24,937.00 i £26,598.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£24937.00 - £26598.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	08 Hydref 2025
Lleoliad:	Redditch, B98 7UB
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	C9365-25-0841

Crynodeb

DEPARTMENT / LOCATION: Switchboard, Facilities, Alexandra Hospital REPORTS TO: Switchboard Supervisor ACCOUNTABLE TO: Craig Holland, Facilities Manager Job Purpose: To provide a service to all areas of the Alexandra, Kidderminster, Lucy Baldwin and Wyre Forest PCT 24 hours a day, with provision of daily out of hours cover for Princess of Wales & Evesham Community Hospitals and Brookhaven Psychiatric Unit. The Telephonist participates in a rota, which ensures that the hospital switchboard is manned 24 hours a day, 7 days a week. Also emergency cover for Princess of Wales Community Hospital to cover lunchtime and breakdown emergencies. The department deals with an average of 4,000 calls per day Key relationships: Internal: Consultants, Registrars, Senior and Junior medical staff both inside and outside the department. Working with Directorate managers, Modern Matrons, Secretaries, Ward Clerks, Chaplaincy, Bereavement Officers, other healthcare professionals, patient care and relatives enquiries. External: GP surgeries, other hospitals, Trust properties out of hours Risk Assessment: Works continually with display screen equipment. KEY RESPONSIBILITES: To operate the Switchboard in accordance with the telecommunications operational policies and procedures. Maintain a professional image at all times whilst working in a busy environment. To collate information for daily rotas, telephonists information re doctors and other clinical staff on call for 09.00 17.00 and out of hours for Alexandra, Kidderminster and Princess of Wales hospitals. To collate information for daily rotas for telephonists information re daily rotas for all non-clinical areas re Facilities, Pharmacy, Physiotherapy, Endoscopy, Estates and Tradesmen on call for the hospital, Trust properties and Mental Health Partnership sites. Ensure all changes in rotas are recorded. To answer general queries/provide information for the general public, members of staff and make every effort to locate staff or patients efficiently and politely. To operate the bleep system on the Alexandra site which includes daily test calls for paediatrics, obstetric and cardiac arrest teams giving out clear, precise instructions, ensuring appropriate people answer and the crash bleeps are working correctly. Be responsible for fast bleeping doctors, ensuring appropriate doctors respond and a clear message relayed. Be responsible for getting the Trauma Team to A & E, this includes doctors, consultants, theatre nurse and haematology. To operate the Kidderminster bleep system via the Siemens console facility. To test daily the cardiac arrest team and each Wednesday the Paediatric Theatre Cardiac Team ensuring the appropriate team respond. Be responsible for sending out cardiac arrest and paediatric arrest calls and connecting ward or department to 999 for an emergency ambulance to attend. To report to Siemens all Switchboard faults at the Alexandra, Kidderminster and Lucy Baldwin sites. To keep up to date with all emergency procedures, e.g. cardiac arrests, trauma alerts, major incidents, internal alarm procedures, switchboard failure and fall back procedures and to be able to carry out the Telephonist responsible duties to all incidents. Fire procedures: Alexandra and Kidderminster hospitals and out of hours for Hillcrest unit. Ascertain where the fire is, call fire brigade. Notify appropriate people to attend the incident. Complete fire incident form and fax 2 copies to Worcester. To keep records of incidents, out of hours requests, respond and report re fire incidents and system failures. Out of hours issue accommodation keys to doctors, sort out accommodation for patients relatives when applicable. To order taxis and record all requests for Alexandra, Worcester, Kidderminster, Princess of Wales, Mental Health Partnership hospitals and properties. To make every attempt to attend team meetings To undertake any other duties appropriate to the grade to cover sickness and annual leave as requested by the Switchboard supervisor. To issue bleeps to doctors and ensure that the doctors fully understand how the bleep works. Explain the workings of the bleep when necessary. Change batteries for pagers and bleeps. Change the chip in the bleep when the bleep isnt working. In a power cut or an emergency situation issue radios to the appropriate people. Lone Worker: Monday Friday 21.15 - 07.45; Saturday & Sunday 17.15 08.45 As a lone worker the operator on duty has to make decisions using their own initiative in solving problems as and when they arise. That person is solely responsible for any actions taken. Any of the above procedures can occur when an operator is working alone; consequently a lone worker has responsibilities for carrying out all procedures