Administration Officer
| Dyddiad hysbysebu: | 23 Medi 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Hydref 2025 |
| Lleoliad: | Newcastle, NE1 6SN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | G9914-25-0242 |
Crynodeb
In this role, you are accountable for 1. Provide excellent customer support through the accurate processing of a range of customer queries, with an emphasis on accuracy, and customer satisfaction. 2. Liaising with customers, both internal and external and shows genuine empathy, patience and resilience when communicating with our customers to deliver exceptional customer service and come to an agreed resolution via written and telephone contact. 3. Support a variety of work streams, in line with agreed performance and quality levels, and policies and procedures. 4. Ability to comprehend and interpret policies and procedures across a variety of work areas. Using our internal online Knowledge Base to provide consistency of response. And escalates to a Service Delivery Manager or approved point of contact when required. 5. Analysing and interpreting a range of complex information across a variety of different services and workstreams. Process appropriate information from relevant documentation and / or information systems. 6. To update amend and annotate relevant actions on computer systems to ensure that the data we hold is accurate and customers receive correct outcomes. 7. Processing financial applications and reports. Calculating and arranging payments through Financially Regulated products and investigating cases, comparing manual and system calculations and making judgements. 8. Using some autonomy and discretion when deciding customers entitlement within agreed frameworks and reports to other professional organisations on their financial obligations to pay customers. 9. Identifying duplicate and potentially fraudulent applications and takes appropriate steps to ensure that Fraud is kept to a minimum. 10. Identifying contact from vulnerable customers and follow appropriate procedures. 11. Supporting colleagues and act as a mentor when required. 12. Performing routine quality checks on samples of work and recording errors. 13. Responsible for adhering to data security and GDPR Guidelines 14. Sorting incoming and outgoing mail where required, allocating post to the correct work streams, and register work that enters the department into relevant systems. 15. Performing routine checks on original documentation and evidence for authenticity and following relevant processes to return evidence to customers. 16. Working in an organised manner and complies with office systems already in place to ensure that paperwork is labelled, dated and filed together and can be easily identified and quickly retrieved when necessary. 17. Fully participate in meetings, focus groups or workshops to promote innovation and change. Contribute to the on-going review and development of the department and continuous improvement of our services, policies and procedures. 18. Uses own initiative to perform own duties in a responsible manner. 19. Adheres to Health and Safety procedures and has knowledge of Equality and Diversity policies.