Prosthetic Receptionist/Administrative Support
| Dyddiad hysbysebu: | 23 Medi 2025 |
|---|---|
| Cyflog: | £24,465.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24465.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Hydref 2025 |
| Lleoliad: | Plymouth, PL6 5XW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | B9832-2025-AC-1884 |
Crynodeb
Provide support to customer and visitor reception areas, acting as the first point of enquiry and sign posting individual to relevant information / service. Promote the image of the department, checking that notices and leaflets are up to date & well presented. Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately. Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with line manager. Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required To produce informal minutes as an accurate record of meetings, transcribing and distributing as directed To maintain accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Supporting operational staff to access management information; electronic and hard copy. Collect data to enable managers to monitor budgets and performance in relation to business support function with support of line manager. Collect and prepare information for service area users with support of line manager. Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Be proactive and contribute ideas for improvement in the way the service is delivered. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. Ensure that all office support services e.g. post, filing and photo copying are delivered in a timely manner. Demonstrate own activities to new or less experienced employees. To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager To support the line manager with banking and remittance service (including petty cash). Monitor stock e.g. stationery and order supplies as directed and report to Line Manager low levels. Undertake research and development as directed To generate and print letters to patients, therapists and GPs as required. To ensure as part of the team that all answering machine messages are actioned by a member of the team or by routing to department. To be responsible for recording accurate, legible and full written/electronic patient records particularly the recording of telephone conversations and letters in accordance with current local and national guidelines. To accurately enter data into the service patient administration system to ensure accurate and comprehensive patient records. To be flexible with your working skills and carry out a range of administrative duties in support of the services on an everyday basis to meet the current demands of the services, as required by the Prosthetic Admin Team Lead, liaising with colleagues as appropriate. To actively participate in development in own area by suggesting and commenting on proposed changes and recommending procedural changes as required, ensuring implementation of policies for own area. To actively contribute to the development of Prosthetic administration and office procedures encouraging maximum efficiency and accuracy. To be aware of developments within the service, passing information as appropriate on to patients and other enquirers. To collate and input data relating to Friends and Family Questionnaire. To carry out any other duties as required by the service, commensurate with the level/grade of the post.