MCSI Booking Co-ordinator

Dyddiad hysbysebu:	23 Medi 2025
Cyflog:	£24,937.00 i £26,598.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£24937.00 - £26598.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	07 Hydref 2025
Lleoliad:	Oswestry, SY10 7AG
Cwmni:	NHS Jobs
Math o swydd:	Cytundeb
Cyfeirnod swydd:	C9224-25-0237

Crynodeb

Add patients to the outpatient waiting list from referral, ensuring all information is entered on to the Lorenzo system and where necessary request images. Recognising any Red Flag symptoms and escalating these to consultants. Once trained, individuals to maintain a high knowledge of Lorenzo, E-referral service, Image Exchange System, Electronic Patient Record, Spinal Portal, Internal Patient Waiting Lists, Bluespier. To be fully compliant with Trust Patient Access Policy, Consultant booking rules and gain competence in the PAS system. Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust, and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessarily has enough time to be received. To highlight any referrals that require urgent attention and deal with them promptly; this may involve discussions with the medical/divisional teams directly to arrange where the patient needs to be booked. To monitor daily the Patient Tracking Lists (PTL) for the designated specialties by tracking, booking, and closing patients episodes and pathways where appropriate, ensuring that all new patients are booked according to current waiting times targets and the PTL is complete by the monthly/weekly deadline. Support patients in trouble by escalating concerns to Consultant colleagues and the safeguarding team, as necessary. Ensure all relevant documentation is scanned onto EPR and filed as appropriate. Liaise with Team Leader regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management. Ensure that patients receive all the relevant documentation pertaining to their appointment. Plan and liaise with consultants regarding appointments to enable prioritisation of work. Whilst arranging appointment dates use knowledge of clinic capacity. To constantly work adhering to the Access Policy, keeping abreast of changes as communicated by Senior Staff Re-arrange or cancel full clinics as directed by the operational manager (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics. Re-arrange or cancel clinic appointments as requested by the patient (with and without consultant consultation) where appropriate ensuring full utilisation of remaining clinics. Provide detailed information for clinicians regarding their waiting lists. Provide a high level of customer care exchanging information with patients and staff regarding outpatient processes and procedures, such as discussions around individual needs, such as adjustments for patient appointments. Liaise with the Operational manager to ensure all clinics are utilised and planned efficiently. Notify Consultants on any factors they made need to know resulting in their clinic being affected. To deal with queries from patients, Secretaries, medical and nursing staff in a diplomatic and sympathetic manner, both on the phone and face to face. To deal with queries from patients, Secretaries, medical and nursing staff in a diplomatic and sympathetic manner, both on the phone and face to face. Communicate with the discharge team to ensure follow-up appointments are booked at a requested point of time, balancing needs, and requirements such clinic capacity and Consultant availability. Escalate appropriate issues to Consultants, operational Management and/or Team Leader. Regularly deal with queries from anxious patients or relatives (gaining appropriate confirmation of patients permission do so) when giving difficult messages such as delays to appointments which can often be met with high emotion, then requiring staff to utilise empathy and direct as appropriate. Deal with MCSI inbox daily along with personal email, responding in a prompt and correct manner. Participate in providing training within the Department, making sure individual training matrix is up to date. Maintain Lorenzo details and update patient details. Liaise with the Operational manager/Team leader re: changes, bookings, cancellations. This is to ensure that resources can be appropriately reallocated, as necessary. Liaise with other Hospitals to ensure notes and x-rays are forwarded for patients attending clinic when necessary. Participate in maintaining physical waiting list filing and general healthcare record filing system. Provide support to the Operational manager and Team Leader. To participate in general administration duties such as the answer phone, cancellation email, post, date stamping, photocopying, scanning and any other technology that may be introduced to support the Trusts systems and processes To contribute to the ongoing service improvement plans and policies for Outpatients, being open to changes to current practices and offering input into meetings/workshops as required. Participate in mandatory training and induction programmes as well as staff appraisal and objective setting. Expected to concentrate for lengthy periods of time (up to 2 hours), undertaking outcomes and analysis of Patient Target List. Individuals can expect frequent interruptions from patients calling the department and also colleagues requiring urgent support. There will be occasional exposure to verbal aggression whilst communicating unwelcome news which can be challenging such as delays to appointments. Ensure all communications and data storage is filed and stored in line with Trust policies and procedures and GDPR. To manage and co-ordinate the in-patient pathway from the decision to admit to the day of admission. Maintaining a clear and robust in-patient waiting list, monitoring suspension/deferrals and ensuring capacity to treat all patients on the waiting list is available working closely with the Operational Manager/Business Co-ordinator, Consultants and Urology Nurse. To support clinical staff in management of the National Spinal Injury Database where indicate