Support Officer
| Dyddiad hysbysebu: | 23 Medi 2025 |
|---|---|
| Cyflog: | £25,526.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 01 Hydref 2025 |
| Lleoliad: | Newbury |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | A2Dominion |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Support Officer |
Crynodeb
Support Officer
Location: 100% office based in Newbury
Working hours: 35hpw Mon-Fri
Contract: Permanent
Salary: £25,526.00 - £26,869.00 per annum
This role requires an enhanced DBS
Driving license essential
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Role Overview
To deliver high quality person-centred support to customers living in supported accommodation service in accordance with the Person Centred principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice.
Key Responsibilities:
-Assess referrals and engage with prospective clients using a person-centered approach.
-Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate.
-Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
-Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.
-Flexibly deliver the support identified in an Independent Living Plan through regular person-centered contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments.
-Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
-Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.
-Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
-Actively contribute to the collection of data to be used in statutory returns.
-Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
More about you:
-A working knowledge and understanding of how to support people in achieving and maintaining independence
-Housing or Support related qualification desirable but not essential
-Experience of providing support to diverse client groups
-Experience of working with clients experiencing substance misuse and mental health.
-Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
-Ability to work under own initiative
-Ability to network and build strong relationships with partner agencies, community and key stakeholders.
-Organisational skills, including time management and ability to meet targets
-Ability to use IT packages and management information systems.
-Ability to deal with distressed and aggressive clients.
-Driving Licence and use of own transport
Application process
Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps.
Location: 100% office based in Newbury
Working hours: 35hpw Mon-Fri
Contract: Permanent
Salary: £25,526.00 - £26,869.00 per annum
This role requires an enhanced DBS
Driving license essential
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Role Overview
To deliver high quality person-centred support to customers living in supported accommodation service in accordance with the Person Centred principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice.
Key Responsibilities:
-Assess referrals and engage with prospective clients using a person-centered approach.
-Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate.
-Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
-Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.
-Flexibly deliver the support identified in an Independent Living Plan through regular person-centered contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments.
-Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
-Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.
-Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
-Actively contribute to the collection of data to be used in statutory returns.
-Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
More about you:
-A working knowledge and understanding of how to support people in achieving and maintaining independence
-Housing or Support related qualification desirable but not essential
-Experience of providing support to diverse client groups
-Experience of working with clients experiencing substance misuse and mental health.
-Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
-Ability to work under own initiative
-Ability to network and build strong relationships with partner agencies, community and key stakeholders.
-Organisational skills, including time management and ability to meet targets
-Ability to use IT packages and management information systems.
-Ability to deal with distressed and aggressive clients.
-Driving Licence and use of own transport
Application process
Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps.