Reception Manager
| Dyddiad hysbysebu: | 22 Medi 2025 |
|---|---|
| Cyflog: | £14 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Hydref 2025 |
| Lleoliad: | Alvaston, DE24 0GE |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Get Staffed Online Recruitment Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | FJ-1557 |
Crynodeb
Reception Manager
Location: Alvaston, Derby, but able to travel
Salary: Negotiable based on experience HOURS: 37 hrs-39hrs a week
Our client is a Medical Centre in the Alvaston area. As a Reception Manager you will be responsible for the overall day-to-day running of the Reception department and the ON CALL daily rota reporting to and supporting the Operations Manager.
Core responsibilities will involve:
- Day-to-day operational management, working closely with and supporting the Reception, all clinical and admin teams
- IT processes
- Oversee Reception Rotas
- Competent in Relevant signposting
- Liaise closely with Department leads
- Plan and amended all Clinical Rotas on Systmone
- Manage patient issues including enquiries, complaints etc before passing any on to the Operations manager if necessary.
- Supporting the Operations Manager with projects to develop and implement processes to achieve clinical targets, including QOF, enhanced services and flu campaigns
General
- Be familiar with all functions of TPP Systmone and applications, plus national and local quality standards for primary care
- Undertake regular delegated tasks and special projects as delegated by Operations Manager
- As necessary, attend any meetings as requested on behalf of practice and undertake any follow up action
- Assist Operations Manager in compiling and updating policies and procedures
- Support the practice in maintaining its 'Good' CQC rating and strive towards 'Outstanding'
Operations
- Work closely to support all administrative and reception staff functions and processes.
- Oversee and manage appointments and rotas.
- Oversee rotas and annual leave for staff and co-ordinate locums as necessary.
- Prepare agendas for the weekly practice meeting taking any point to and from the Reception Team
Human Resources
- Line-manage Reception Team Leads
- Overall management of reception
- Carry out appraisals and performance reviews for reception Staff
- Be responsible for staff induction timetables and all computer and smartcard access
Patient Services
- Provide point of contact for patient advice, queries and complaints that have not been successfully dealt with by receptionists.
Information management and technology
- Be first point of contact for IT issues you will be expected to report faulty issues to NECS
The post-holder will need to familiar with Systmone.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
- All information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
- Comply with the Health and Safety at Work Act 1974
Equality and DiversityThe post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.
Changes to the Job DescriptionThis job description is only intended to provide an outline of the key tasks and responsibilities.
Disclosure and Barring Services CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Person Specification Experience
Essential
- Experience in effectively supervising/managing teams/staff
- Experience of administrative duties
- Excellent and effective communication skills (written and oral)
- Strong IT skills
- Effective time management
- Ability to work autonomously as well as part of a team
- Ability to maintain confidentiality
- Experience of working in General Practice or in other healthcare setting
- Knowledge of SystmOne
Desirable
- Experience of premises management
- Experience of working with the general public, managing complaint-resolution and delivering high quality customer service
Qualifications
Essential
- Educated to GCSE level or equivalent, including Maths and English (C or above)
- Evidence of continued professional development
Desirable
- Hold a relevant management qualification
Schedule:
- Monday to Friday
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