Contact Centre Agents
| Posting date: | 22 September 2025 |
|---|---|
| Salary: | £25,000.00 per year |
| Additional salary information: | + commission |
| Hours: | Full time |
| Closing date: | 22 October 2025 |
| Location: | Brighton, East Sussex, BN1 2RL |
| Company: | Brook Street |
| Job type: | Permanent |
| Job reference: | BBBH423315_1758532436 |
Summary
Contact Centre Sales Agent
Central Brighton
£25,000 + Commission + excellent company benefits
3rd November Start
Join a dynamic and rapidly growing company that values innovation, teamwork, and customer satisfaction. We pride ourselves on providing exceptional service and creating a positive impact in the financial sector. Our team is dedicated to helping clients make the most of their investments and savings, and we are looking for passionate individuals to join us on this journey.
Job Responsibilities:
- Making outbound calls daily to existing customers, focusing on upselling products such as ISAs and investments.
- Achieve a conversion rate of 5%, resulting in 5 sales per day.
- Provide excellent customer service with a focus on retention and satisfaction.
- Participate in a comprehensive 2-week training program, including call listening and product knowledge.
- Work collaboratively within a team to meet and exceed sales targets.
- Maintain accurate records of calls and sales in the company database.
- Adhere to company policies and procedures, including compliance with background checks.
Required Skills:
- Proven experience in inbound and outbound sales, preferably within a call centre environment.
- Strong customer service skills with a focus on retention and upselling.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle a high volume of calls.
- Self-motivated with a strong desire to achieve sales targets.
- Basic understanding of financial products and services is advantageous.
- Proficient in using CRM systems and Microsoft Office Suite.
If you are a motivated individual with a passion for sales and customer service, we want to hear from you! Join our team and take the next step in your career. Apply now to become an Inbound and Outbound Sales Consultant and help us make a difference in our customers' financial journeys!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.