Office Administrator | Pennine Care NHS Foundation Trust
| Dyddiad hysbysebu: | 22 Medi 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £24,937 - £26,598 per annum or pro rata if job share |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Hydref 2025 |
| Lleoliad: | Stockport, SK2 7JE |
| Cwmni: | Pennine Care NHS FT |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7498813/311-S647-25-A |
Crynodeb
An exciting opportunity has arisen for a qualified administrator to join our Autism/ADHD Diagnostic Team. The post holder will have direct contact with our service users and will be responsible for delivering a high standard of administrative support to both our service user group and our team of practitioners. If you are highly motivated, skilled in all aspects of administration and possess a can do attitude, this might be the role for you.
This is a full time position, but we would be happy to consider job share.
The post holder will provide a wide variety of administrative support including a reception service and will be the first point of contact for service users, their families and other professionals. The post holder must possess qualities which include the ability to work confidently alone as well as working as part of a team, be able to form good relationships with both service users and colleagues and demonstrate fairness and transparency.
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel
Main Duties and Responsibilities
• To provide an appropriate and courteous response to all enquiries, taking clear messages as necessary and making telephone calls as directed.
• Obtain thorough and accurate information when taking telephone calls and uploading self/paper referrals ensuring appropriate information is passed to relevant duty staff.
• Ensure priority referrals are processed within a timely manner adhering to service policy and procedures at all times.
• Take a key role in managing waiting lists and allocating patients to appropriate clinicians.
• Ensure accurate recording and updating of data systems, both manual and computerised and respond to requests for reports from both local and national systems.
• You must be confident in the use of a range of computer applications, including Excel, PowerPoint, Outlook and Microsoft Word.
• Organise interpreters on request ensuring accurate patient details are recorded including appointment times, dates and venue.
• Take minutes of meetings as directed by the office manager.
• Book meetings and organise rooms.
• Undertake filing duties including archiving and tracking files and ensure files and relevant documentation concerning patients are made available to therapists/clinicians on request.
• Ensure adequate supplies of stationary.
• Provide a photocopying service.
• Process incoming and outgoing mail and distribute accordingly.
AFC 20/06/18 JME
• Work with client group in a non-judgemental and confidential manner, ensuring that you maintain high standards of care when dealing with patients over the phone and face to face.
• Participate in monthly team meetings.
• Work effectively both in a team situation and on one’s own initiative.
• Work effectively under very demanding and sometimes stressful situations.
• Have an awareness of and adhere to all policies and procedures relating to this service.
• Prioritise own workload ensuring duties are carried out to a high standard.
• Take responsibility for own health and safety and the health and safety of others ensuring any potential risk is reported immediately to the relevant departments.
• Take responsibility for own personal development, keeping up to date with organisational/service changes and mandatory training including Safeguarding and Governance training.
• You must have a flexible and can do attitude towards work demonstrating excellent team working abilities, assisting and supporting colleagues.
This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.
General Duties of all post holders
• To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.
• To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines.
• To be aware of and work towards the Trusts strategic goals.
This advert closes on Sunday 5 Oct 2025