Digital Service Desk Engineer
| Dyddiad hysbysebu: | 22 Medi 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Hydref 2025 |
| Lleoliad: | Bury St Edmunds, IP33 2QZ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9179-25-0500 |
Crynodeb
Take calls from users in calm and professional manner recording all the required information as specified in the IT Service Desk standard operating procedure. Review calls received through the Self-service portal, contacting the user where necessary to ensure that all the required information is recorded as specified in the IT Service Desk standard operating procedure. Assess the nature or any request and determine the priority of the incident, highlighting high impact requests to the Service Desk Manager. Provide specialised support for Desktop PCs, Laptops, Tablets, Smartphones and peripheral devices. This service must be provided to tight deadlines meeting response and fix targets. Have knowledge of Microsoft products included Windows 7,10, Office 2010 or later. Have a willingness to train and understand the Trusts clinical software packages to a level of being able to support the end user. Be pro-active in managing calls. Ensure that users whose incidents have not been updated within the last 24 hours are identified. Liaise with the assigned responder group and ascertain the progress of the incident. Ensure that such updated are recorded on the IT Service Desk and feedback to the user. Support the deployment of Endpoints via the Mobile Device Management (MDM) system providing connectivity for required Trust owned and Bring Your Own Device (BYOD) equipment and endpoints. Be allocated Incidents and Service Requests and will be responsible for the resolution of these Incidents to include escalation to other teams and third-party suppliers as required. The post holder will be required to proactively monitor their own job queues and other monitoring tools provided as part of the Trust infrastructure. Further information is contained with the job descriptions.