Arabic Customer Support Officer
| Dyddiad hysbysebu: | 22 Medi 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Hydref 2025 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Yn gyfan gwbl o bell |
| Cwmni: | Adage Digital Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Role Purpose
The Arabic Customer Support Officer will act as the primary point of contact for Arabic-speaking clients, providing exceptional customer service and technical support for the company’s software solutions. The role requires strong communication skills in Arabic and English, problem-solving ability, and a customer-first mindset to ensure high levels of user satisfaction.
Key Responsibilities
Provide timely and professional support to Arabic-speaking customers via phone, email, live chat, and ticketing systems.
Translate customer queries and feedback into actionable insights for product and development teams.
Troubleshoot software-related issues, guiding users through solutions or escalating cases to technical specialists when required.
Maintain accurate records of customer interactions using CRM tools Salesforce.
Prepare and update Arabic support documentation, FAQs, and knowledge base articles.
Collaborate with cross-functional teams to resolve client issues and improve product usability.
Escalate complex or urgent matters in line with company procedures.
Assist with onboarding and training sessions for Arabic-speaking clients.
Contribute to continuous improvement of support processes and customer experience.
Skills & Qualifications
Fluent in Arabic (native-level proficiency) and English (professional proficiency) – both written and spoken.
Previous experience in customer support, helpdesk, or technical support (preferably in software/IT).
Strong technical aptitude with the ability to quickly learn new software systems.
Excellent communication, empathy, and problem-solving skills.
Experience with CRM/ticketing tools Salesforce.
Ability to work under pressure, prioritise tasks, and meet SLAs.
Desirable Attributes
Knowledge of the software development lifecycle and SaaS environments.
Understanding of customer success metrics.
Previous experience in a multilingual customer support role.
Ability to create and deliver user training in Arabic.
Working Hours
Standard: Monday–Friday, 37.5 hours per week.
Flexibility required to cover client needs across different time zones when necessary.
Why Join Us?
Opportunity to work in a growing software development company with international clients.
Be part of a dynamic, multicultural team focused on delivering cutting-edge solutions.
Career progression and professional development in customer success and software support.
The Arabic Customer Support Officer will act as the primary point of contact for Arabic-speaking clients, providing exceptional customer service and technical support for the company’s software solutions. The role requires strong communication skills in Arabic and English, problem-solving ability, and a customer-first mindset to ensure high levels of user satisfaction.
Key Responsibilities
Provide timely and professional support to Arabic-speaking customers via phone, email, live chat, and ticketing systems.
Translate customer queries and feedback into actionable insights for product and development teams.
Troubleshoot software-related issues, guiding users through solutions or escalating cases to technical specialists when required.
Maintain accurate records of customer interactions using CRM tools Salesforce.
Prepare and update Arabic support documentation, FAQs, and knowledge base articles.
Collaborate with cross-functional teams to resolve client issues and improve product usability.
Escalate complex or urgent matters in line with company procedures.
Assist with onboarding and training sessions for Arabic-speaking clients.
Contribute to continuous improvement of support processes and customer experience.
Skills & Qualifications
Fluent in Arabic (native-level proficiency) and English (professional proficiency) – both written and spoken.
Previous experience in customer support, helpdesk, or technical support (preferably in software/IT).
Strong technical aptitude with the ability to quickly learn new software systems.
Excellent communication, empathy, and problem-solving skills.
Experience with CRM/ticketing tools Salesforce.
Ability to work under pressure, prioritise tasks, and meet SLAs.
Desirable Attributes
Knowledge of the software development lifecycle and SaaS environments.
Understanding of customer success metrics.
Previous experience in a multilingual customer support role.
Ability to create and deliver user training in Arabic.
Working Hours
Standard: Monday–Friday, 37.5 hours per week.
Flexibility required to cover client needs across different time zones when necessary.
Why Join Us?
Opportunity to work in a growing software development company with international clients.
Be part of a dynamic, multicultural team focused on delivering cutting-edge solutions.
Career progression and professional development in customer success and software support.