Helpdesk Technician 2nd Line Support
| Dyddiad hysbysebu: | 18 Medi 2025 |
|---|---|
| Cyflog: | £25,000.00 i £30,000.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Hydref 2025 |
| Lleoliad: | Morley, West Yorkshire, LS27 0JG |
| Cwmni: | Manpower UK Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | BBBH423167_1758204796 |
Crynodeb
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.
The role:
- Full Time Perm Position
- Monday to Friday, Fully Office based
- Hours: 8:45am- 5:15pm
- Location: Morley, Leeds
- Salary: £25,000- £30,000 DOE
- A supportive and collaborative team environment
- Exposure to a wide range of technologies
- Opportunities for training and career development
Key Responsibilities:
- Provide 2nd line support for Windows, Office 365, and other core systems
- Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
- Support remote access tools (RDP, VPN) and disaster recovery solutions
- Monitor system alerts and respond to tickets via the helpdesk platform
- Keep users informed on issue progress and planned outages
- Escalate complex issues to 3rd line or field engineers
- Log time accurately on support tickets
What You'll Need:
- Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
- Experience with Windows Server
- Good understanding of networking: VLANs, port forwarding, routing, switching
- Proficient in Microsoft Office apps
- Ability to troubleshoot and resolve technical issues quickly
- Excellent communication and time management skills
- Self-motivated and able to work in a fast-paced environment
If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:07484071022 T:01132 438871