Information Advice & Guidance Team Leader
| Dyddiad hysbysebu: | 18 Medi 2025 |
|---|---|
| Cyflog: | £31,590 i £34,507 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Medi 2025 |
| Lleoliad: | Barnsley, South Yorkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Barnsley College |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | REC2264 |
Crynodeb
Information Advice & Guidance Team Leader
Department: Student Recruitment
Salary: £31,590 to £34,507 per annum
Contract Type: Permanent Full time 37 hours per week
Reference: REC2264 | Closing Date: Sunday, 28th September 2025
The Opportunity
You will lead the IAG services within our friendly and supportive Student Recruitment team, ensuring a welcoming and high-quality experience for a wide range of audiences, including 14–19-year-olds, primary and secondary schools, colleges, sixth forms, adults, parents, and both internal and external stakeholders. You will coordinate a dynamic programme of on- and off-site IAG activities, while overseeing the centralised customer enquiries function within the Information Unit.
You will also manage and support a team of Advisers, fostering their development and guiding them to deliver a responsive and professional service. You will develop and monitor policies and procedures, continuously reviewing processes to achieve recruitment targets. Building strong relationships with schools, colleges, and key partners will be central to your role, ensuring that our students and their families have clear guidance on courses and career pathways.
You will plan and implement engaging IAG activities, produce informative course and careers materials, and support our students and departments in understanding the opportunities available to them. You will use management information systems to capture and analyse data, providing insights that drive recruitment strategy and demonstrate the impact of your team’s work.
You will also work closely with our Marketing Department to ensure promotional materials and digital content connect with the intended audiences, and you will contribute to campaigns and communication plans. Managing external course information platforms, co-ordinating the College’s participation in local and regional events, and representing Barnsley College at a variety of engagements will allow you to raise the College’s profile and strengthen its reputation within the community.
This is a great opportunity to join a friendly and supportive team where your leadership and expertise will make a real impact. You will have the chance to manage and develop a team of Advisers, shaping the delivery of high-quality Information, Advice and Guidance services for a diverse range of students, parents, and partners.
About You
We are looking for an experienced and motivated leader who can inspire and support a team of Information Advisers to deliver an exceptional Information, Advice and Guidance (IAG) service to a wide range of audiences. You will bring at least three years’ experience working in a fast-paced customer service environment, confidently managing a variety of administrative processes and procedures to keep everything running smoothly.
You will have proven experience in line management, supporting staff development, and guiding your team to meet and exceed targets. You will also be skilled in devising policies and procedures, analysing data, producing reports, evaluating impact, and making recommendations to continually improve services.
You will have experience working with a wide range of client groups, delivering comprehensive IAG, and organising engaging events and activities that leave a positive impact. Building strong relationships with colleagues and external partners will come naturally to you, and your background in student recruitment, IAG, or the education sector will allow you to hit the ground running.
Above all, you are someone who enjoys leading a team, collaborating across departments and with external partners, and making a real difference to our students’ experiences and opportunities. You will bring energy, professionalism, and a proactive approach to this role within our friendly and supportive Student Recruitment team.
Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.
Required
• NVQ Level 4 in IAG or business/management-related qualification, or willingness to achieve within a set timeframe.
• GCSE English and Maths, grade C or above.
• 3+ years’ experience in a fast-paced customer service environment, managing administrative processes.
• Experience in line management and staff development.
• Experience creating policies, monitoring plans, and achieving targets.
• Experience analysing data, producing reports, and making recommendations.
• Experience delivering comprehensive IAG to diverse client groups.
• Experience organising successful events and activities.
Closing date for applications is Sunday, 28th September 2025. We reserve the right to close this vacancy early depending on the level of interest.
Barnsley College is committed to creating a dynamic and diverse workforce and welcomes applications from all candidates regardless of their gender, disability, age, ethnicity, sexual orientation, or faith. Disabled applicants who meet the minimum essential criteria will be guaranteed an interview. The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure from DBS.
Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
Department: Student Recruitment
Salary: £31,590 to £34,507 per annum
Contract Type: Permanent Full time 37 hours per week
Reference: REC2264 | Closing Date: Sunday, 28th September 2025
The Opportunity
You will lead the IAG services within our friendly and supportive Student Recruitment team, ensuring a welcoming and high-quality experience for a wide range of audiences, including 14–19-year-olds, primary and secondary schools, colleges, sixth forms, adults, parents, and both internal and external stakeholders. You will coordinate a dynamic programme of on- and off-site IAG activities, while overseeing the centralised customer enquiries function within the Information Unit.
You will also manage and support a team of Advisers, fostering their development and guiding them to deliver a responsive and professional service. You will develop and monitor policies and procedures, continuously reviewing processes to achieve recruitment targets. Building strong relationships with schools, colleges, and key partners will be central to your role, ensuring that our students and their families have clear guidance on courses and career pathways.
You will plan and implement engaging IAG activities, produce informative course and careers materials, and support our students and departments in understanding the opportunities available to them. You will use management information systems to capture and analyse data, providing insights that drive recruitment strategy and demonstrate the impact of your team’s work.
You will also work closely with our Marketing Department to ensure promotional materials and digital content connect with the intended audiences, and you will contribute to campaigns and communication plans. Managing external course information platforms, co-ordinating the College’s participation in local and regional events, and representing Barnsley College at a variety of engagements will allow you to raise the College’s profile and strengthen its reputation within the community.
This is a great opportunity to join a friendly and supportive team where your leadership and expertise will make a real impact. You will have the chance to manage and develop a team of Advisers, shaping the delivery of high-quality Information, Advice and Guidance services for a diverse range of students, parents, and partners.
About You
We are looking for an experienced and motivated leader who can inspire and support a team of Information Advisers to deliver an exceptional Information, Advice and Guidance (IAG) service to a wide range of audiences. You will bring at least three years’ experience working in a fast-paced customer service environment, confidently managing a variety of administrative processes and procedures to keep everything running smoothly.
You will have proven experience in line management, supporting staff development, and guiding your team to meet and exceed targets. You will also be skilled in devising policies and procedures, analysing data, producing reports, evaluating impact, and making recommendations to continually improve services.
You will have experience working with a wide range of client groups, delivering comprehensive IAG, and organising engaging events and activities that leave a positive impact. Building strong relationships with colleagues and external partners will come naturally to you, and your background in student recruitment, IAG, or the education sector will allow you to hit the ground running.
Above all, you are someone who enjoys leading a team, collaborating across departments and with external partners, and making a real difference to our students’ experiences and opportunities. You will bring energy, professionalism, and a proactive approach to this role within our friendly and supportive Student Recruitment team.
Below is a list of some of the key skills, qualifications and experience we are seeking for this exciting opportunity.
Required
• NVQ Level 4 in IAG or business/management-related qualification, or willingness to achieve within a set timeframe.
• GCSE English and Maths, grade C or above.
• 3+ years’ experience in a fast-paced customer service environment, managing administrative processes.
• Experience in line management and staff development.
• Experience creating policies, monitoring plans, and achieving targets.
• Experience analysing data, producing reports, and making recommendations.
• Experience delivering comprehensive IAG to diverse client groups.
• Experience organising successful events and activities.
Closing date for applications is Sunday, 28th September 2025. We reserve the right to close this vacancy early depending on the level of interest.
Barnsley College is committed to creating a dynamic and diverse workforce and welcomes applications from all candidates regardless of their gender, disability, age, ethnicity, sexual orientation, or faith. Disabled applicants who meet the minimum essential criteria will be guaranteed an interview. The College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced Disclosure from DBS.
Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
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