Dewislen

Domestic Abuse Helpdesk Worker

Manylion swydd
Dyddiad hysbysebu: 18 Medi 2025
Cyflog: £13.10 yr awr
Oriau: Rhan Amser
Dyddiad cau: 18 Hydref 2025
Lleoliad: Coventry, West Midlands, CV1 2BT
Cwmni: Brook Street
Math o swydd: Parhaol
Cyfeirnod swydd: BBBH423115_1758192042

Gwneud cais am y swydd hon

Crynodeb

Job Title: Domestic Abuse Helpdesk Practitioner
Location: Coventry
Hours: 20 per week | £13.10/hour | 28 days AL (pro rata) + benefits


Join a front-line team supporting women and children affected by domestic abuse. This part-time role includes weekend and weekday hours, with hybrid working available once established. You'll be the first point of contact - responding quickly and compassionately to those in crisis, providing triage, safeguarding, and signposting to vital services.


Hours of work:

  • Saturday & Sunday: 10am-1pm

  • Monday: 8:30am-5:30pm (office-based)

  • Wednesday: flexible hours

Essential Skills and Experience:

  • Experience supporting people in crisis over the phone.

  • Experience supporting individuals affected by domestic abuse.

  • Knowledge of safeguarding, signposting, and managing challenging situations

  • Strong IT and admin skills

  • Excellent communication and people skills

  • Ability to work calmly under pressure.

  • Competency in a BME, Eastern European, or African Caribbean language


If you are ready to make a difference and thrive in a fast-paced support environment, we welcome your application.

Apply now and take the next step in your career!

Gwneud cais am y swydd hon